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Appliance functioning - Washing_machines

If your front loading Candy washing machine is leaking water from the door, make sure the door seal is clean every time you do your laundry as dirt build up can lead to leaks. Over time the rubber door seals can get ripped or torn which can lead to leaks. Check around the door seal for any damages. If it is damaged, it will need to be replaced.
If the leak is coming from the detergent drawer, check that it is properly closed. Detergent build up can clog the detergent drawer so be sure to clean the detergent drawer regularly to prevent leaks. If the leak comes from the drain pipe filter area, be sure that the filter is in place and closed correctly. Check the instructions booklet to learn how to correctly close the filter.
Check that the leak does not come from the water supply hoses; if so, check that the hoses are in good condition and that they are correctly tightened and positioned. Finally, if the leak is coming from the drain pipe, it may be blocked and a professional may be needed to remove the clog.
Read our comprehensive article on how to avoid washing machine leaks through regular maintenance and cleaning.
Appliance functioning - Washing_machines

If your top loading Candy washing machine is leaking water from the lid, make sure the lid seal is clean every time you do your laundry as dirt buildup around the lid can lead to leaks. Over time the rubber seals can get ripped or torn which can lead to leaks. Check around the door seal for any damages. If it is damaged, it will need to be replaced.
If the leak is coming from the detergent drawer, check that it is properly closed. Detergent buildup can clog the detergent drawer so be sure to clean the detergent drawer regularly to prevent leaks. Using the right amount of detergent is also important as an overdose can cause an excess of suds and water to leak from the lid. If the leak comes from the drain pipe filter area, be sure that the filter is in place and closed correctly.
Check the instructions booklet to learn how to correctly close the filter. Check that the leak does not come from the water supply hoses; if so, check that the hoses are in good condition and that they are correctly tightened and positioned. Finally, if the leak is coming from the drain pipe, it could be blocked and you should contact a professional to remove the clog.
Read our comprehensive article on how to avoid washing machine leaks through regular maintenance and cleaning.
A common reason why your Candy washing machine isn’t cleaning clothes properly is that the detergent drawer has become clogged with detergent buildup or powder. When this happens, only a small amount of detergent enters the washing drum as the rest gets stuck behind the clog. Be sure to clean the detergent drawer and line regularly to prevent clogs and dirty clothes! Keeping the drum of your washing machine clean is also very important as mould growing inside could stain your clothes. Check out our complete guide on how to keep your washing machine working effectively.
 If your detergent drawer is clean, check that the detergent, water temperature and programme are adequate for the type of washing you are doing. For example, for very dirty clothes a more heavy duty wash programme should be used.
Check that no options are selected that could compromise the washing performance such as quick wash or eco settings. Finally, for some types of stains (oil, wine, grass) we suggest you pre-treat the stained item(s). Certain cosmetics can also create grey or yellow halos on clothes, which should be washed separately.
Appliance functioning - Washing_machines

One of the most common reasons your Candy washing machine could be making banging sounds during the spin cycle is that it has been thrown out of whack by an unbalanced load (towels, blankets, jeans etc.) When you load your dirty laundry into the drum, make sure to distribute the weight evenly. A mix of heavy items and lighter items can make the machine spin unevenly. If this isn’t the case, there are some other things we can check: Make sure that the transport brackets have been removed, check the instructions booklet to learn how to remove them correctly. Check that the feet are level and that there is no movement of the washing machine on the floor. You can find more information about levelling the feet in the instructions booklet. If the noise is a hiss, it could be a characteristic of the motor fitted into the washing machine. This is normal, especially in the early periods of operation. Check for objects such as coins or clothes pegs in the drain filter and in the drum. Be sure that there is nothing on top of the washing machine and that the washing machine is not in contact with furniture and/or shelves. The vibrations caused especially during the spin cycle can be amplified by contact with other objects. If you have gone through all of these steps and your Candy washing machine is still making noise, take a look at our problem solving guide.
Appliance functioning - Washing_machines

If you have noticed that your Candy washing machine isn’t spinning correctly or not spinning at all, make sure that the load is balanced. In the case of very unbalanced loads or a load that is too heavy, the spin phase is disabled or continues at lower speeds. Be sure not to overload your washer. For more reasons why your Candy washing machine won’t spin, read the complete guide to the spin cycle.
If your drum is balanced and your washer still doesn’t spin, check whether the filter is clogged. Water not being able to drain effectively can impact the spin cycle of your washer and should be dealt with immediately.
 Additionally, check that you have set the correct programme and that you have not chosen one that includes a reduced or no spin cycle. Consult the instructions booklet for a complete list of programmes.
Appliance functioning - Washing_machines

If your Candy washing machine will not turn on, there are a few things we can check. First, make sure that the washing machine is correctly connected to power. Check that the socket has power or try another socket. If the washer is connected to a working socket and it still doesn’t start, this means that the machine cannot fill with water. Check that the water supply connections are connected correctly and that there are no kinks or twists in the hoses. For the full guide of reasons why your Candy washing machine won’t turn on, check out our complete problem solving guide. If the problem persists, try resetting the washing machine by unplugging it from the power source for a few minutes and plugging it back in. Check if any symbols or error codes are displayed on the machine.
Appliance functioning - Washing_machines

There are some reasons why your Candy washing machine might not be rinsing correctly. It is possible that the detergent used for the wash is too foamy or that too much detergent has been added. In this case, wash the clothes again, reduce the amount of detergent used and use the extra rinse option.
Be sure that you have selected the correct programme. Check the programme table in the instructions booklet for information on the correct detergent dose, as some programmes, such as rapid and delicate, require a minimum dose of detergent.
If changing the programme and reducing the amount of detergent does not fix the issue, a drainage problem could be to blame. Check for a broken or clogged drain pipe or a bent or clogged drain hose. For more information about drainage issues and why your Candy washing machine isn’t rinsing, read this article about drainage problems and solutions.
Appliance functioning - Washing_machines

The most common reason why your Candy washing machine is not draining is that the drain pump filter is dirty or the pump is clogged by laundry pegs, coins etc. If you haven’t cleaned the filter in a while, check to make sure that it isn’t clogged by hair, lint, or threads. A clumped up sock or scarf could be stuck in the drainage pipe or hose! To check for a clogged drainage hose, place the hose in a sink so you can make sure the water is draining properly. Finally, check that the drain hose is not flattened, kinked or damaged. Be sure to read our comprehensive guide to drainage solutions and why your Candy washer isn’t draining.
The letter H on the display screen of a Candy washing machine means the “delayed start” feature is active. This allows you to set a delay of up to 24 hours and the washing machine will turn itself on at that time. See the instructions booklet for where the “delayed start” button is located. To cancel the delayed start: press and hold the button for 5 seconds until the selected programme appears on the display screen. Now you can start washing according to the selected programme, by pressing the "START/PAUSE" button. To cancel the operation, turn the selector to the “OFF” position and choose another programme. Make sure that the lid or the door is closed correctly. When the machine is on and the door is properly closed, the safety light is solid. After pressing the "START/PAUSE" button it initially flashes and then remains solid until the end of the wash. If the door is not closed correctly, the light will continue to flash.
Appliance functioning - Washing_machines

If you’ve noticed bad odours coming from your Candy washing machine, the most likely cause is bacteria and mould growth in the washing drum and rubber seals of the machine. The rubber parts of your washing machine can collect a lot of moisture. Keep on top of mould by wiping the rubber seals of your washing machine regularly and letting it air dry after every wash.
Cleaning your washing machine regularly is especially important if you tend to use cold water programmes and liquid laundry detergent. Once a month, use a hot water cycle and one of the Care+Protect cleaning products sold by authorised service centres.
If the bad smell is coming from the washing machine drum, run the service wash programme to degrease and clean the washer’s drum and tub. Find our expert tips for preventing a smelly washing machine.
The E02 error is related to water intake. This means that your Candy washing machine is unable to take in water. This could be for a variety of reasons. First, check that the tap is open and working correctly and that the filling hose is not flattened or clogged. If the filling hose is bent or damaged, you will need to fix it or replace it. Make sure that the sand filter is not dirty or clogged. If all the water intake parts of your washer are in place and in working order, the problem may be caused by inadequate water pressure. Check that the water pressure is not lower than 0.3 MPA. In this case open the tap completely and/or wait until the water pressure returns to normal. Finally, make sure that the draining and filling hoses are positioned at the required height, as indicated in the instructions booklet.
An E08 error code indicates a problem with the motor speed sensor. This could result in the motor spinning at very high speed and stopping or that the motor is not spinning at all. This error message could also indicate that the motor is blocked. Check that the shutters are closed correctly and that the environment where the washing machine is installed isn’t too cold. If you have recently installed the washing machine and it was moved from a cold place like a warehouse, wait at least one hour for the machine to warm up (> 5°C) before using it. Try restarting the machine. If this does not work, contact a technician.
The E03 error message indicates a problem with the drain circuit. This usually means that there is something stuck in the drain pump or drain hose. Make sure that the drain pump filter is clean and free of debris. Check the drain hose is in good condition and isn’t damaged or blocked. If you notice the drain hose is damaged or blocked you may need to replace it. Check for clogs in the drain hose and remove any obstructions. To check that the drain circuit is working as it should, place the drain hose into a sink to free drain.
In most cases, the E04 error means that too much detergent has been used. Too much detergent and foam can cause this error. Always be sure to check the amount and type of detergent before doing your laundry. The error E04 can also mean that too much water enters the drum, exceeding the maximum water level for the normal functioning of the washing machine. This is usually caused by a defective fill valve.
If you notice that your laundry has no fragrance after washing, it is possible that the fabric softener is not being drawn correctly. Check that the dispensing system is clean including the syphon. It is important to regularly clean the detergent and fabric softener compartments and dispensing systems as they can become clogged over time with detergent residue. Make sure the fabric softener you are using isn't too thick to collect and gunk up the dispensing system or too watery to do the job. If your machine features the caredose system, check that it is set correctly by consulting the instructions booklet. Make sure that the caredose system parts are always kept clean. For an impeccable clean and fragrant laundry every time, we recommend that you use a degreaser. Read our comprehensive guide to washing machine maintenance and how to prevent fragrance-less laundry.
One of the most common reasons that washing machines move and vibrate while washing is an unbalanced load. Uneven weight distribution in the drum causes the machine to shake and move excessively. Try removing the load and redistributing it evenly.
If this doesn’t fix the problem:
Check if you have removed the 4 transport bolts and the plastic spacers by consulting the instructions booklet. Make sure that there are no foreign objects in the drum like coins, laundry pegs etc. We suggest that you turn the drum by hand to carry out this check.
Adjust the Feet: If your washer wobbles like jelly, it's time for an adjustment. Check the instructions booklet on how to adjust the feet to the right height. If your machine continues to wobble, make sure that the floor is level where the washing machine is located. An excess of water can also cause the machine to become unbalanced. Consult the instructions booklet to verify that the water level is correct. Check that the inlet and outlet hoses are not in contact with furniture or walls.
Add Anti-Vibration Pads. To understand the spin cycle of your washing machine and why it's moving while washing, check out this article.
Appliance functioning - Washing_machines

First and foremost, make sure that you have put the detergent into the correct compartment of the detergent basin. Check the instructions booklet for model-specific information. Secondly, check that the water pressure in your system is not too low and make sure that the tap is open completely and that the hose is free of damage, clogs and the sand filter is clean. If you are using a very thick liquid detergent, use a dosing ball directly in the drum. If your washing machine is equipped with the self-dispensing detergent system, check that the system is set up correctly and that regular maintenance is performed.
This message can mean that the pause function has been activated on the washing machine. To deactivate it, consult the product instructions booklet and press-and-hold the appropriate button on the washing machine for a few seconds. If all the LEDs flash together once, this could also mean that the electronic control system has detected a problem. Make sure the door is closed correctly.
Appliance functioning - Washing_machines

The most common reason for dishwasher drainage problems are clogged drain hoses and dirty filters. Check that the filter inside the tub is not dirty and make sure that the drain hose on the wall is clean and not clogged. If the drain hose is blocked or damaged you may need to replace it. Try draining with a free drain into a sink to make sure the water flows freely. Some dishwasher drain hoses have a check valve which keeps dirty water from flowing back into the dishwasher. Make sure this valve is in place and working correctly.
Appliance maintenance - Washing_machines

To clean the water filter, make sure that there is no water in the drum. Open the filter door located at the bottom of the washing machine by pulling down. With the help of a screwdriver, turn the filter knob counter-clockwise. Once unscrewed, take out the filter, remove lint and any dirt and rinse it under plenty of running water. Regular maintenance and cleaning is very important to the overall efficiency of your washing machine. Please read our comprehensive guide to washing machine maintenance and how to clean your Candy washing machine.
Appliance maintenance - Washing_machines

To clean the detergent drawer correctly:
Remove the detergent drawer
Wash it under running water
Make sure you remove any detergent and/or fabric softener residues.
Read our expert tips on how to clean the detergent drawer and other parts of your washing machine.
An E05 error message is a problem related to the electrical circuit or the water temperature sensor located at the back of the machine. This could simply be a loose connection that needs reconnecting. If the connections are good, try restarting the machine. If that doesn’t work, contact a technician.
If error E06 is shown right after a spin cycle it means the machine is out of balance. Rearrange the load inside the drum, distributing the weight evenly. Otherwise this error could also mean that there is a problem with the control board.
An E07 error code is either a problem with the door lock or with the motor being jammed and unable to spin. Try restarting the machine. If this does not work, contact a technician.
An E08 error code indicates a problem with the motor speed sensor. This could result in the motor spinning at very high speed and stopping or that the motor is not spinning at all. This error message could also indicate that the motor is blocked. Check that the shutters are closed correctly and that the environment where the washing machine is installed isn’t too cold. If you have recently installed the washing machine and it was moved from a cold place like a warehouse, wait at least one hour for the machine to warm up (> 5°C) before using it. Try restarting the machine. If this does not work, contact a technician.
The E09 error code means that there is a problem with the motor TRIAC on the circuit board. This could mean that there is no motor drive. Try restarting the appliance. If this does not work, contact a technician.
The E17 error code is a “no tacho signal”. The tachometer is the sensor that monitors the speed and position of the motor. This could mean that the motor is not turning and is a problem related to the electronic circuit. Try restarting the machine. If this does not work, contact a technician.
E20 error code indicates a draining issue or a problem related to the water level reading. Check that the water drain filter is not clogged or dirty. If so, clean or replace it. Inadequate water pressure could also be to blame so make sure that the water pressure is not too low. If the problem persist, contact a technician.
The E21 error code means that there is either a problem related to the water level reading or with the thermostats inside the machine. In the case of the water level reading, try restarting the machine. If the problem is faulty thermostats, there could be a blockage causing poor airflow. For expert advice and assistance, contact a technician.
Error E22 is a problem with the water heating circuit or the pressure switch. Try restarting the machine. If this doesn’t work, contact a technician.
An E11 error code means that there’s an open circuit on the dryer heater or a module issue. Check the wiring from the sensor on top of the drum to the circuit board as this can get damaged during the spin cycle. We recommend contacting an expert before making modifications to your appliance. Try restarting the appliance.
The E12 error code indicates an issue with the drying system and a possible Printed Circuit Board communication error. There could also be an open circuit on the dryer heater. Try restarting the machine. If this doesn’t work, contact a technician.
An E13 error means that there is an issue with the Printed Circuit Board (PCB). Try restarting the appliance. If the problem persists, contact a technician.
When E15 is displayed on the control panel of a Candy washing machine, or an LED light flashes 15 times between pauses, this indicates an error with the electronic circuit. The control board could be corrupted or incorrectly programmed. Try restarting the machine. If the error code persists, contact a technician.
Appliance functioning - Washing_dryers

If your clothes are still wet after a dry cycle, there are a few things to check:
Make sure that the set programme is suitable for the type of laundry load. Check the programme table in the instructions booklet to select the appropriate one. Check the filters. Dirty filters affect the efficiency of your dryer. It is important to clean the filters at the end of each drying cycle as indicated in the instructions booklet. Check that the machine has been correctly installed; lack of air circulation affects drying results.
In addition, extremely wet laundry can affect the performance of the dryer. Before loading your laundry into the dryer, it is recommended to run a spin cycle at >800-1000 rpm or run an additional spin cycle after washing. Sopping wet clothes are more difficult to dry.
If the load is too small (a single garment) or if it includes mixed items (cotton and synthetic materials) it is advisable to use a timed programme to ensure all items are dry. Check out this complete guide to drying times to avoid your dryer not drying your clothes. If your Candy dryer isn’t producing any heat and your clothes are still coming out wet, there could be a problem with the heater.
If the drum does not rotate after loading the dryer and pressing START, check that the door has been closed correctly. If the door is closed and the problem continues, switch off the machine and unplug for 1 minute. Plug it back in, select the cycle and press START.
Appliance functioning - Washing_dryers

If your dryer won’t turn on, make sure that it is correctly plugged in, that the electrical socket has current and that the main breaker is switched on. If the electrical socket doesn’t have current, try using another socket. Be sure never to use extension cords or reductions.
There could also be a problem with the door switch or control board. Close the door tightly and hold it in place while trying to start a programme. If your dryer still won’t turn on, contact a technician. Read this guide to possible reasons and solutions to dryers not turning on.
A dryer could be creating condensation for a few different reasons. If the dryer is located in a small room, where there is little air circulation, condensation may form. It’s recommended to place the dryer in a room with plenty of ventilation. Keeping windows and doors open when possible will greatly reduce condensation. If the dryer is in a cold room, the hot air from the dryer can also create condensation. For this reason it is also recommended to install the dryer in a heated room. Soaking wet laundry is another possible culprit of condensation. The excess water in the laundry can cause condensation and can affect the performance of the dryer. Laundry should be spun at a speed of at least 800-1000 rpm before loading it into the dryer. An extra spin cycle may also be necessary before drying. Finally, make sure that the filter inside the drum is clean at the end of each cycle. The lower filter should also be cleaned regularly. The condenser of the dryer may be damaged which causes excess condensation and leaks. If you notice that the dryer is not collecting water or is leaking water, it is probably a faulty condenser.
The filter light that flashes at the end of a cycle is the filter care indicator and is simply a reminder to check and clean the filter after every cycle. This is part of the normal functioning of the machine. If you have already cleaned the filter, turn off the machine to reset it. For instructions on how to clean both the door filter and the lower filter, consult the instructions booklet. If the filter light flashes and your laundry is not drying, make sure that the filter is not clogged.
The filter light illuminates when the exhaust sensor communicates that the temperature is too high. Usually this is caused by a dirty filter that needs to be cleaned in order to restore proper air flow. The flashing filter light is only a warning to check the condition of the filter. If the filter is clean and the filter light is still flashing, turn off the machine. If the filter is dirty, it is normal for it to flash as a reminder for you to clean it. Be sure to clean the filter after every use to ensure the proper functioning of your dryer.
Appliance functioning - Tumble_Dryers

The filter light illuminates when the exhaust sensor communicates that the temperature is too high. Usually this is caused by a dirty filter that needs to be cleaned in order to restore proper air flow. The flashing filter light is only a warning to check the condition of the filter. If the filter is clean and the filter light is still flashing, turn off the machine. If the filter is dirty, it is normal for it to flash as a reminder for you to clean it. Be sure to clean the filter after every use to ensure the proper functioning of your dryer.
An E03 error code means that there is a problem with the water drainage circuit. This could mean there is something stuck in the pump or that the water tank is too full. Check that the water pump and filters are clean and that you empty the water tank after every use.
The E05 error code is a problem related to the electronic circuit, especially the front thermistor. Try restarting the appliance and if the problem persists, contact a technician.
The error E07 means that the filter is clogged with fluff, preventing correct air flow. Make sure to clean the filter after every dry cycle.
The E08 error on your Candy dryer indicates a problem related to the thermal fuse and the ventilation circuit. Restart the machine. If this doesn’t work, contact a technician.
Error code E10 could mean that the dryer is empty. Ensure that the load is big enough for the sensors to detect. Alternatively, error E10 could indicate an issue with the electronic boards. Try restarting the dryer. If neither of these solutions works, contact a technician.
An E11 error code can occur when the condenser’s temperature is too high. . There could also be an open circuit on the dryer heater or a module issue. Try restarting the dryer and if that doesn’t solve the issue, contact a technician.
The E12 error code means there is a possible Printed Circuit Board communication error, an open circuit on the dryer heater or another problem related to the drying system. Try restarting the appliance if this doesn’t work, contact a technician.
Error E13 is a problem related to the compressor or with the Printed Circuit Board (PCB). Restarting the appliance is recommended; if this does not work, contact a technician.
An E14 error indicates an issue with the compressor or with the rear NTC. The NTC is a temperature sensor that ensures the safe functioning of the appliance. Try restarting the dryer and if the error message persists, contact a technician.
An E15 error code means that there may be a problem with the circuit board. It may not be programmed correctly or the memory chip may have been corrupted. Restart the appliance and contact a technician.
An E19 error means that there is a connection problem. Try accessing the service app from another device. Disconnect the dryer from the network for 10 seconds and repeat the data reading procedure via the service app.
Error codes - Tumble_Dryers

An E2 error message indicates a problem related to the thermal fuse. Restart the appliance and if the error continues, contact a technician.
An E22 error code could indicate a problem with the compressor or a control board issue. Restart the machine. If this does not work, contact a qualified and experienced professional.
Appliance functioning - Dishwashers

If you are trying to run your Candy dishwasher and it won’t start, try resetting the machine by holding the reset button for 3 seconds. Make sure that there is no cutlery or crockery preventing the baskets, or the door from closing properly. The start button can vary by model and some have a touch key. Check that the button is pressed correctly. Search for the manual of your specific model to see possible reasons why your dishwasher won’t start.
Appliance functioning - Dishwashers

If you’d like your dishes to be dry after running a cycle, be sure to choose a washing programme that includes drying. It is normal for there to be some water droplets on certain types of dishes like plastic containers and non-stick pans. Always make sure that the rinse aid and salt compartments are full as these can help eliminate water droplets and spots. Opening the dishwasher door at the end of the wash can help air circulate in the machine and help your dishes dry faster. If your dishes still aren’t drying fully, there might be an issue with the heating elements which heats dishes during the drying cycle.
Using too much detergent or a detergent that is too foamy is one of the main reasons for residue on dishes. Try using less detergent or using one that foams less. Another possible reason could be that the washing blades (impeller blades) are dirty or clogged. Read the instructions booklet for how to clean them correctly. Using the correct water temperature also helps to reduce and avoid detergent residue on dishes. The water needs to be the right temperature to dissolve and properly use the detergent (between 48°c and 66°c). Check the water pressure in your house and to the dishwasher. If the water pressure is too low there might not be enough to rinse the detergent effectively. Finally, be sure to use the right amount of rinse aid and salt.
Appliance functioning - Dishwashers

Make sure there is power and "reset" the machine by pressing the start/reset button. If there is a momentary power cut you will need to wait until the power comes back on. Check that the circuit breaker has not tripped and that the fuse is not blown; if so, restore the circuit and/or replace the fuse. If there seems to be no electricity issues, a dishwasher stopping mid cycle could also be caused by water drainage or intake problems.
Appliance functioning - Dishwashers

Make sure that the dishwasher is plugged in correctly to the electrical socket and that the circuit breaker is switched on. If this is not the problem, try plugging the dishwasher into another electrical socket. Be sure to avoid using extension cords or reductions. For more model specific information and reasons why your dishwasher won’t turn on, check the user manual.
Your dishwasher may not be washing properly for a few different reasons. The spray arms could be dirty, clogged or blocked by dishes not placed correctly in the baskets. To fix this, remove the spray arms and clean them as shown in the instructions booklet. Make sure the dishes are loaded properly, and that the dishwasher is not overloaded. Check to make sure the dishwasher is draining after each cycle. There should only be a little water in the bottom of the tub after washing. Ensure that there is enough salt in the salt compartment and that the salt setting is correct for the level of water hardness. Change the setting according to the water hardness in your area. Salt eliminates limescale so when there is not enough salt your dishes will appear foggy. Regularly clean your dishwasher to maintain its efficiency and to keep your dishes sparkling after every wash. Check out our expert tips for cleaning your dishwasher and avoiding dirty dishes after washing.
An E03 error code indicates a problem with the drain circuit. The most common reason for this is that something is stuck or clogging the drain pump. Check that the filter inside the tub is free from debris. Make sure the drain hose is clean and not clogged. Try free draining into a sink for example to ensure that the water is draining freely. If the drain hose is damaged or blocked you may need to replace it.
An E02 error code indicates a water filling issue. This could be caused by a faulty water inlet valve, a clogged water inlet filter or a broken or kinked water supply hose. First, check that the tap is open and there is water. If little water comes out of the tap, there could be a water pressure issue. Your dishwasher needs more than 0.3MPA to function correctly. Open the tap completely and/or wait until the water pressure returns to normal. Make sure that the inlet hose is not blocked or clogged and that the sand filter is clean. Finally, check the height of the filling and draining hoses and that they are positioned correctly, as indicated in the instructions booklet.
If the dishwasher buttons aren’t working, check that the power cable is connected and that there is electricity. Make sure that DEMO mode is not set. If the cycle isn’t starting it is possible that the door latch is malfunctioning and preventing the wash cycle from starting. Inspect the door latch for any damage. If you have a multimeter you can test the micro switch inside the door latch for electrical continuity.
If your dishwasher is loading and draining water at the same time make sure that the height of the drain hose is between 40 and 100 cm. If it is placed at a lower height, place it between these heights to avoid self-draining.
Appliance functioning - Dishwashers

It’s important to use salt in your dishwasher as it eliminates limescale and keeps your dishes clean and sparkling. If the salt indicator is on, check that the salt compartment is full. If it is not, top it up. If there is a “reset” salt button on your dishwasher, hold it down until the salt indicator light turns off. Be sure to press this button every time you refill the salt compartment.
Appliance maintenance - Dishwashers

To clean the dishwasher filter correctly, switch off the dishwasher and open the door. Then take out the cup filter and mesh filter and wash them with water and vinegar. Finally, use one of the specialised Care+Protect cleaning products to clean the inside of the dishwasher. Learn more expert tips on how to clean your dishwasher and dishwasher filters in our comprehensive guide.
The E04 error code indicates a problem with the water level. This could be because of a defective fill valve, too much water in the machine, a clogged filter or a faulty water level sensor. Try restarting the appliance and if that does not solve the problem, contact a technician.
An E05 error code is a problem related to the electronic circuit which could be caused by the water temperature sensor at the back of the appliance. It could simply be a loose connection which needs reconnecting. Check for any loose wires and restart the dishwasher. If that doesn’t work, contact a technician.
An E06 error code means there is an issue related to the electronic circuit. This could possibly be an open circuit in the temperature control system. Try restarting the appliance. If the error persists, you will need the help of a professional technician.
The E07 error indicates a problem related to the washing circuit. Try restarting the dishwasher and if this doesn’t work, contact a technician.
An E08 error tells us that there is a problem related to the water heating system. Restarting the appliance is recommended. If the error continues after restarting, contact a technician.
An E09 error code is a problem related to the electronic board. Try restarting the dishwasher and contact a technician if the issue continues.
An E10 error means there is an issue with the electronic boards. Try restarting the machine; if that doesn’t work, contact a technician.
The E01 error code indicates an issue with the door locking system. Try restarting the appliance. If the problem persists, contact a technician.
An E12 error message tells us there is a problem related to the motor pump. Restarting the appliance is recommended; if that doesn’t work, contact a technician.
If you see the error code E14 on the display screen of your dishwasher, this means that there is a problem with the water heating system. Try restarting the dishwasher to reset it. If the error message continues on the screen, contact a technician.
If you see error code E15 on the display screen of your dishwasher, this means that there is an issue related to the electronic circuit. Try restarting the appliance. Contact a technician if the problem persists.
Error E16 indicates a problem with the water heating system. Try restarting the appliance and contact a technician if the problem continues.
If you see error code E17 on the display screen of your dishwasher, this means that there is an issue related to the electronic circuit. Try restarting the appliance. Contact a technician if the problem persists.
An E18 error code indicates that there is either an issue with water flow into the dishwasher or with water level. This can happen when the water level is too low or water is not being pumped correctly. Try restarting the appliance and contact a technician if the error message continues.
Error message E21 on a Candy dishwasher indicates a problem related to the water level reading. Try restarting the appliance to reset it. If the error message continues on the display screen, contact a technician.
The SL message means there’s no salt in the dishwasher. This is simply a reminder to add salt to your dishwasher and is not an error message. If this message appears, check the salt compartment and top it up if it is low or empty. On some models, "5L" may appear instead of "SL".
Appliance functioning - Refrigerators

There are a few causes and solutions if your refrigerator isn’t cooling. Check the temperature settings. If it is an electronic model with a display screen, make sure that the temperature setting is 5 °C for the refrigerator compartment. If it is a mechanical model, check that the temperature is set to 3 °C or the central position on the dial. If you have just stocked your fridge with a lot of food, the fridge heats up, and it will take several hours to cool back down to its normal temperature. You can lower the set temperature for 24 hours and check the next day if the fridge has cooled. Try not to overstock your fridge. Too much food can block the air vents. Air must circulate freely in order for the fridge to cool efficiently. Make sure there are no food items or containers blocking the air vents. Try not to open and close the doors repeatedly. When the doors are opened the temperature inside the fridge increases. Keep the doors closed as much as possible. If items in the drawers are not cool enough, move them to another location in the fridge such as a central shelf. See if the coils of the condenser heat exchanger are dirty. If so, unplug the fridge and vacuum the coils to remove any dust and debris. Damaged seals, gaskets or a defective thermostat can also prevent the fridge from working correctly.
Appliance functioning - Refrigerators

It is fairly common for fridges to make noise as their various mechanical parts and systems use air and liquids to cool. For example, a dripping noise is usually the normal noise made by the compressor's internal refrigerant and oil while a hissing noise is made by the normal flow of pressurised refrigerant that evaporates inside the evaporator. The fans can also cause a hissing or rustling noise. A gurgling sound is made by the refrigerant and oil inside the compressor. A repetitive clicking noise is the normal activation/deactivation noise of the solenoid valve during operation. A creaking or knocking sound can be made by the expansion/contraction of the refrigerator walls. It is also normal to hear a slight hum which is the noise the compressor makes during operation.
There are also a few things that can cause an abnormally noisy fridge. First, check that the refrigerator is correctly levelled on the floor. Consult the instructions booklet to correctly level the product, using the adjustable feet. If it is a built-in model, vibrations could be caused on the type of cabinets or how the fridge is built in. Remove the fridge from the cabinet compartment to check for anything that could be making noise. Another common issue is simply due to the power of the compressor motor which can make plates and dishes rattle and vibrate if positioned poorly inside the fridge. Check out the ultimate guide to why your fridge is making noise for more solutions and possible causes.
Appliance functioning - Refrigerators

If your fridge won’t turn on, the power supply or faulty power sockets, fuses or a problem with the circuit breaker could be the issue. Make sure that the fridge is plugged in correctly and that the power cord is not damaged. If the plus and cord are in good condition, check that there is electrical current in the socket by plugging another device into the socket in question. Ensure that the room where the fridge is located is not below 18 °C. If the room temperature is lower than 18 °C the fridge will not activate. For more solutions and assistance with a fridge that won’t turn on, you can contact technical assistance.
Appliance maintenance - Refrigerators

Monthly fridge cleaning is essential to avoid bad smells and keep the interior clean. The best thing for cleaning the inside of the fridge is a food-safe cleaning solution. You can make your own using common household ingredients like baking soda and vinegar. You can also buy specialised cleaners designed for refrigerators like the Care+Protect products.
First, empty the fridge and remove any shelves. Wipe down with a sponge and a mixture of water and vinegar, or water and neutral detergent. Then sanitise using the appropriate Care+Protect produce for spectacular results. Check out our comprehensive guide on how to clean the fridge for more expert tips.
Appliance maintenance - Refrigerators

To clean the ice-maker, remove it from the refrigerator. Remove the ice with the help of a defroster like the one by Care+Protect. Remove any covers and clean the device with a sponge and a mixture of water and vinegar or water and neutral detergent. Make sure to rinse all parts of the ice maker well to avoid detergent residue in the internal parts. For regular maintenance, periodically clean the ice container with hot water. Check out our comprehensive guide to cleaning the fridge and freezer for more expert tips.
Check that the temperature is not set too low. Make sure the food you put in the fridge has cooled. Food that is too hot will cause the internal temperature of the fridge to rise. If you have recently stocked your fridge with a lot of items at once, it is normal for the fridge temperature to increase temporarily. Make sure that the foods placed in the refrigerator are not too close to each other. It is necessary to leave empty spaces between the different foods in order for air to flow freely. Check that the fridge door closes properly. Frequently opening the refrigerator door causes the internal temperature to rise. Dirty condenser coils are another common cause of a fridge that is not cooling properly. Dirty coils are unable to dissipate heat and therefore lead to a warm fridge. Other problems could be related to the evaporator fan not working or the start relay malfunctioning.
If the refrigerator is NO FROST, the defrost function is activated automatically, without doing anything. If the message "Ed" appears on the display screen, it means that the defrost function has not been completed within the correct times. Usually, at the next defrost, if everything realigns, it should no longer reappear. To defrost a fridge that does not have the NO FROST function, turn the fridge off or position the thermostat knob on the defrost setting. Wait for the ice to melt completely. To defrost faster, use the appropriate Care+Protect product. Before restarting the fridge, be sure to carefully dry all the water to avoid ice forming again.
Appliance maintenance - Refrigerators

Before cleaning the refrigerator door gaskets, it’s important to make sure that the gaskets still seal well to the cabinet to avoid cold dispersion. To check, place a sheet of paper between the door gasket and refrigerator gasket. Close the door with the piece of paper between the gaskets. Try to remove the paper. The more difficult it is to pull the sheet out, the higher the gaskets’ sealing power. Repeat this process on different points of the perimeter, to be sure of an optimal seal.
To clean without removing the gaskets, use a mixture of water and vinegar or water and bleach. Wipe between the folds of the gasket to remove any food and debris. After cleaning, wipe with a clean damp cloth and dry.
You can also clean the gaskets by removing them. Gently pull the door seal out by starting at one corner. Wash the gasket with an antibacterial cleaner like mixture of water and vinegar or water and baking soda. Rinse well with warm water and dry. Lastly, reposition the gasket in its seat, pressing it along the entire perimeter. Check out our comprehensive guide on how to clean the fridge and freezer for more expert tips.
The water light on the dispenser lights up red to indicate that the water filter needs replacing. The water filter should be replaced at least once a year but ideally every six months. The red water light is a reminder to change the water filter.
To reset the alarm, press and hold the dispensing type selection button for more than 5 seconds, and the red light will turn off. Only reset the alarm after changing the water filter. Resetting the alarm does not mean that the water filter does not need to be replaced. For model specific information about the water filter change alarm search review the user manual.
The abbreviation "Ed" means that the defrost function has not been completed within the correct time frame. Usually, at the next defrost, when everything restarts, the message will disappear. If after the next defrost cycle, the message continues, contact a technician even if the fridge continues to work correctly. What does it mean when the refrigerator door alarm sounds? The refrigerator door alarm sounds when it is open. If the door is left open for more than 7 minutes, the alarm is deactivated and the refrigerator interior light turns off. Make sure that the door is sealed shut as any gaps or bulges can allow warm air to enter and trigger the alarm. Also be sure that there are no objects that keep the door from closing correctly such as oversized trays or dishes. If after reviewing these things the alarm continues to sound, contact a technician. The door open warning can sometimes be confused with the Smart Cooling function warning so be sure which warning you are hearing.
The refrigerator door alarm sounds when it is open. If the door is left open for more than 7 minutes, the alarm is deactivated and the refrigerator interior light turns off. Make sure that the door is sealed shut as any gaps or bulges can allow warm air to enter and trigger the alarm. Also be sure that there are no objects that keep the door from closing correctly such as oversized trays or dishes. If after reviewing these things the alarm continues to sound, contact a technician. The door open warning can sometimes be confused with the Smart Cooling function warning so be sure which warning you are hearing.
Appliance functioning - Ovens

If your oven is new, a bad smell can be normal during the first uses because some of the bonding agents used during manufacturing may need to be burned off. To assist in this process, turn the oven on a high setting for 30 minutes to 1 hour. Make sure that the room is well ventilated when doing this.
Appliance functioning - Ovens

If your oven won’t turn on at all this indicates an electrical issue. There may be an issue with the power supply, a defective socket or switch or a blown fuse. Check that the wall socket works correctly and that the plug is not damaged. Make sure that the oven is not connected to multiple extension cords. If the oven is not heating up, check that the timer is not flashing and that the oven hasn’t been set on delayed start or in automatic position. The function indicator needs to be set to manual. Read the instructions booklet of the specific model to change these settings. If the display screen is flashing a padlock symbol, this means that the child lock function is active. Deactivate it by touching the touchpad set (+) for at least 5 seconds. Finally, check that you have chosen the right programme. Consult the instructions booklet to select the desired programme to heat the oven, then wait at least 7 minutes for the oven to heat up.
While cooking, it is normal for moisture to condense inside the oven cavity or on the glass door, especially when cooking food with a high percentage of water. To reduce this effect, preheat the oven 10-15 minutes before putting food inside. The condensation disappears when the oven reaches cooking temperature. Make sure that the oven door is positioned correctly and if necessary, check the instructions booklet to reposition it. When you have finished cooking, leave the switch knob to "light" so that the tangential fan functions.
To set the minute timer, turn the knob one full turn as indicated in the instructions booklet.
Appliance maintenance - Ovens

All the Candy Smart Steam ovens are equipped with the hydrolytic steam method which consists in placing an amount of water in the oven cavity and switching on the appliance. This method, which only requires a temperature of 90°C is an effective steam cleaning method that will leave your oven sparkling clean and doesn’t require high temperatures like other self-cleaning functions. To clean the inside of the oven correctly, pour 200 ml of distilled or drinking water into the AQUACTIVA container on the bottom of the oven, set the oven function to Static or Heating from below, then set the temperature on the AQUACTIVA icon and let the appliance run for 30 minutes. Next, turn off the machine and let it cool down. Once the oven has cooled down, wipe the internal surface of the oven with a microfibre cloth. Make sure the oven is cool before touching it. For more expert tips on how to clean the inside of your oven, read our comprehensive guide.
Remove the seal by gently pulling it from the corner to unhook it from the oven. Wipe it with a slightly damp sponge. Then clean the oven door where the seal goes with a wet cloth. Reposition the seal, paying attention to repositioning the hooks in the corner areas.
Appliance maintenance - Ovens

To clean the oven door, open the door and lock the hinges by removing the screws and remove the upper metal cover by pulling it upwards. Next, remove the glass, carefully taking it out of the inner oven door. If you have a pyrolytic oven, also remove the second and third glass. Wipe the door with a well-wrung sponge soaked in a mix of detergent and water and rinse with a clean sponge and water.
After cleaning, reassemble the parts in the opposite order to removal. On all glass panels, the "Low-E" indication must be correctly legible and positioned on the left side of the door, near the left side hinge. In this way, the printed label of the first glass will remain inside the door. In addition to periodic cleaning of the oven door, we recommend cleaning the glass door with absorbent kitchen paper after every use. Read the complete guide to cleaning the oven door for more expert tips.
If it is a traditional light bulb: disconnect the oven from the power supply, loosen the glass cover, unscrew the light bulb and replace it with a new one of the same model. Finally, reposition and screw the glass cover. On the other hand, in the case of an LED bulb, it is necessary to contact a local technician.
To clean the side racks of the oven, remove the racks from their housing. Wash them in the dishwasher or with a damp sponge. Finally, make sure they are dry before putting them back in the oven, if necessary dry them with a cloth. Read our complete guide to cleaning the oven for more expert tips.
An E1 error code means there is a problem related to the electronic circuit. Try restarting the oven and if that doesn’t work, contact a technician.
An E2 error code means there is a problem related to the electronic circuit. Try restarting the oven and if that doesn’t work, contact a technician. Check out the complete problem solving guide for solutions to error codes that appear on the oven.
An E3 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician.
An E4 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician.
An E5 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician.
An E6 error indicates a main board overheating problem. Try restarting the oven and if the error message persists, contact a technician.
An E7 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician.
An E8 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician.
An E9 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician.
An E10 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician.
An E11 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician.
An E12 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician.
An E13 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician.
An E14 error code tells us that there is a problem with the location of the oven case separator. Try restarting the oven and if the error message persists, contact a technician. For model specific information and possible oven error code solutions, search for the user manual.
The E15 error code means there is a problem related to the open oven door. Try restarting the oven and if the error message persists, contact a technician. For model specific information and possible oven error code solutions, search for the user manual.
An E16 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician. For model specific information and possible oven error code solutions, search for the user manual.
An E17 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician.
The E18 error code is related to overheating of the external oven board’s display screen. Try restarting the oven and if the error message persists, contact a technician. For model specific information and possible oven error code solutions, search for the user manual.
An E19 error code means there is an issue with the electronic circuit. Try restarting the oven and if the error message persists, contact a technician. For model specific information and possible oven error code solutions, search for the user manual.
The E21 error code tells us that there is a problem with one of the probes. Try restarting the oven and if the error message persists, contact a technician.
The E22 error code tells us that there is a short-circuited probe. Try restarting the oven and if the error message persists, contact a technician.
The E24 error code means there is a problem related to the open oven door. Try restarting the oven and if the error message persists, contact a technician.
An E25 error code means that there is an installation problem. Try restarting the oven and if the error message persists, contact a technician. For model specific information and possible oven error code solutions, search for the user manual.
An E26 error code means that there is an oven slide installation problem. Try restarting the appliance and if the error message persists, contact a technician. For model specific information and possible oven error code solutions, search for the user manual.
An E27 error code means that there is an oven slide installation problem. Try restarting the appliance and if the error message persists, contact a technician.
An E28 error code means there is an issue with the electronic circuit. Try restarting the appliance and if the problem continues, contact a technician. For model specific information and possible oven error code solutions, search for the user manual.
An E29 error code means there is an issue with the electronic circuit. Try restarting the appliance and if the problem continues, contact a technician. For model specific information and possible oven error code solutions, search for the user manual.
The E30 error code indicates that the oven separator plate is in the wrong position. Try restarting the appliance and if the problem continues, contact a technician. For model specific information and possible oven error code solutions, search for the user manual.
An E31 error code means there is an issue with the electronic circuit. Try restarting the appliance and if the problem continues, contact a technician. For model specific information and possible oven error code solutions, search for the user manual.
The error code E1 means that there is a voltage problem. Restarting the hob is recommended; if that does not work, contact a technician.
The error code E2 means that there is a voltage problem. Restarting the hob is recommended; if that does not work, contact a technician.
The E3 error code indicates an issue with the hob overheating. Turn off the hob and wait for it to cool; if this does not work, contact a technician.
The E4 error code indicates an issue with the hob overheating. Turn off the hob and wait for it to cool; if this does not work, contact a technician.
The E5 error code indicates an issue with the hob overheating. Turn off the hob and wait for it to cool; if this does not work, contact a technician.
The E6 error code indicates an issue with the hob overheating. Turn off the hob and wait for it to cool; if this does not work, contact a technician.
Appliance functioning - Induction_Hobs

First, make sure that the pans you are using are suitable for induction hobs. Induction cookware must be made of a magnetic-based material like cast iron or magnetic stainless steel. If your pans are not induction compatible they will not heat up on an induction hob. You can check that a pot or pan is suitable for the hob by placing the pot with a little water on a cooking zone. If the appropriate symbol appears (see instructions booklet), the pot is suitable. In the instructions booklet you can also verify the maximum and minimum dimensions allowed for each type of hob. Finally, be sure that the bottom of the cookware is smooth and free of debris. If the bottom of the cookware is dirty it will not work.
Appliance maintenance - Induction_Hobs

Regularly cleaning your hob is essential for its efficiency and longevity. For best results and ease of cleaning, the hob should be cleaned after each use. This prevents the accumulation of food debris and grease. If food debris or grease are left on the hob, they will get charred onto the hob’s surface, creating smoke and odours that could irreversibly stain the hob.
Before cleaning, make sure that the hob has cooled down, then always disconnect the power plug. Do not use abrasive substances, detergents, bleaching agents or acids. Avoid any type of highly acidic or alkaline substance. Never use a high pressure steam jet for cleaning. Stainless steel and enamel hob tops should be cleaned with a sponge and soapy water or a non abrasive detergent. We recommended using the Care+Protect degreaser for an easy and carefree cleaning.
The surface of the induction hob can be easily as follows: In case of light dirt, use a sponge with hot water and dry. In the case of rings and limescale deposits, use white vinegar on the affected area and rub with a soft cloth. In the case of sugar-containing foods, molten aluminium or plastic materials, use a special scraper for glass ceramic suitable for removing residues.
Read our complete guide on stain removal and more expert tips on how to clean an induction hob.
Appliance functioning - Gas_Hobs

If you can smell gas when the knob is pressed, check that the burners and burner caps are positioned correctly. You can find how to position them correctly in the instructions booklet. It is normal to smell gas during the first 7-10 seconds, as it is necessary to light the flame, especially if you haven’t used the hob in a while. The smell of gas could also be caused by incorrect product installation or a gas leak. Gas leaks can be very dangerous. Open windows and doors to ventilate the room. If there is a shut off valve behind the hob at the gas pipe coming out of the floor or wall, turn off the gas there. Contact the person who installed your hob if there seems to be an installation issue.
Appliance functioning - Gas_Hobs

If the flame has a yellowish colour, check that the nozzles are suitable for the type of gas installed (natural gas or LPG gas) and organise a replacement. If the electric ignition does not work, check the electrical socket or try plugging it into another socket. The problem with your ignition could also be as simple as a dirty hob. Over time the burner, valves and ignition can become clogged with food and grease that have built up. Before inspecting, make sure that the gas supply is switched off, then inspect the areas that could be impacting your ignition.
The letter H that appears on the hob is a residual heat warning. When the hob is used for a long time, it stays hot to the touch for longer. For this reason, the letter "H" appears to warn you to keep away from it as it may still be very hot.
When the message “Lo” appears on the timer display screen, it is an indication that the child lock is active. You can opt to lock the controls to prevent unintended use. When the controls are locked, all the controls except the ON/OFF button are disabled so even if child lock is activated it is still possible to turn the hob on and off.
Appliance functioning - Hoods

There are two main types of hoods- the extractor type and the filtering type. If you have a filtering hood that isn’t working effectively, it is possible that the carbon filter needs replacing. The carbon filter should be replaced about once a year. Depending on the model and use of the hood, you may need to replace the filter more frequently. Check the instructions booklet for more specific information. If you have an extractor hood, make sure that the vent connected to the outside is not blocked by inspecting the duct leading outside. For both types of hoods check that the distance between the hood and the hob is at least 65 cm. Finally, check that the installation has been carried out correctly according to the type of hood you have.