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simply-Fi - All - Features - First use

Candy simply-Fi

simply-Fi - All - Features - First use

The App is downloadable from the App Store (iOS) or from the Play Store (Android).

simply-Fi - All - Features - First use

Verify that your device is compatible with the supported operating systems: iOS (8.0 or higher) or Android (4.4 or higher).

simply-Fi - All - Features - First use

Candy simply-Fi App is available for tablets and smartphones with iOS (8.0 or higher) or Android (4.4 or higher) operating systems. According to the domestic appliance technology (Wi-Fi or NFC), both functionalities and interaction methods will change, as well as the devices and compatible operating systems. Always make sure you have updated the App to the latest version available.

The position of the serial number and the QR code is different for each appliance. Please refer to the App instructions and Quick Guides.

Yes, it's possible to associate it. However, the integrated NFC technology requires different types of hardware in iOS devices, which are not completely compatible with our NFC products. For this reason, the iOS App allows you to access useful sections such as Tips, Online Help and Manuals.

simply-Fi - All - Connection - NFC

The integrated NFC technology requires different types of hardware in iOS devices, which are not completely compatible with our NFC products. For this reason, the interaction between iOS devices and NFC products is not managed. However, the iOS App allows you to access useful sections such as Tips, Online Help and Manuals.

simply-Fi - All - Features - Command&control

It depends on the type of purchased product: remote control is available on all Wi-Fi products. This function is not available for NFC products.

simply-Fi - All - Features - Settings

The App is available in 18 different languages that follow the language set on your device.

simply-Fi - All - Features - First use

No. Once you have created your own personal user profile in the App, you will be able to associate it with each of your connected domestic appliances.

simply-Fi - All - Features - Account management

You can pair all the appliances provided, but you can't pair appliances of the same type.

No. It is possible to pair one single domestic appliance for each different product category.

Yes, it's possible. Log in with the same credentials (e-mail and password) used for the first enrolment to control the same appliance from several different devices. No new enrolment is needed.

With Wi-Fi products, you must be connected to your home Wi-Fi network with your device during the product's pairing process in the App. When using the App daily, you can use the same or other Wi-Fi networks or your mobile data. For Smart Touch appliances the type of connection is not essential.

The NFC domestic appliance is recognisable by the Smart Touch logo printed on the dashboard and clearly stated in the user manual.

Make slow circular movements with the smartphone, keeping the back near the Smart Touch logo on the dashboard until the App signals the successful connection.

Yes. The App allows you to control different products, models and technologies (but for communication to and from appliances with NFC technology, it is mandatory to use an Android device).

Easy Enrolment is the rapid association procedure for devices equipped with Bluetooth technology, while the Standard Enrolment is the association procedure for devices without Bluetooth technology.

simply-Fi - All - Features - Privacy

The authorisation to access the camera is used to customize your user image by taking a picture directly from your device. In addition to this, it's necessary to use some special features that need to take a picture, such as Snap&Wash or Wine Inventory.

simply-Fi - All - Features - Privacy

The authorisation to access the position allows the detection of neighbouring devices via Bluetooth. In addition, it allows you to use of the weather forecast function (available for some appliances and in DEMO mode).

simply-Fi - All - Features - Privacy

The authorisation to access the microphone is used to allow activation and use of the virtual assistant (available for some appliances and in DEMO mode).

You have to contact us at the official Customer Service in your country or at the following email address: support@candy-hoover.com

simply-Fi - All - Features - Support

You can download the manuals directly from the App in the "User Manual" section of each appliance.

Follow these steps: - Login with the old credentials (e-mail and PW) used on the App (if you don't remember them, you can use the "Forgot your password" tool) - Remove the appliance in the App (in the appliance settings) - Re-pair the product in the App, as if it were new If you do not remember the e-mail, please contact us at support@candy-hoover.com

simply-Fi - All - Features - Privacy

We ask for some authorisations to make the App work properly. For example: geolocalisation for meteorological forecast, microphone for voice command, etc. We are forced to immediately ask for your consent because of constraints imposed by the OS provider.

simply-Fi - All - Features - Account management

Enter the section of your appliance inside the App, click on the settings icon and then on "Remove appliance".

simply-Fi - Washing machine / Washer dryer - Features - Command&control

The problem can be probably solved by updating the appliance software. Contact Customer Service to find out how to proceed.

Reduce the font size in the general settings of your smartphone.

You can do it directly in the user profile page. If you have problems, please contact the official Customer Service, make this request and they will support you.

If you delete the app and download it again, you do not need to perform another product association procedure: just log in again using the same credentials you previously used (email and password).

Check the junk mail box (spam). If you don't find the email there either, make another request.

Please repeat the pairing procedure. We suggest you check the Quick Guide (available in the Download area of the site). Please make sure that the button pressing sequence on the domestic appliance has been performed in the correct way.

No. Pairing should be done only the first time with the first device. To use the product on the other devices, you only need to log in with the same user profile App (mail and password): the data will be automatically aligned.

Make sure you have downloaded the right App, then please repeat the paring procedure and take care you type the correct serial number. If the problem persists, send an email to support@candy-hoover specifying your product and its serial number.

Please repeat the pairing procedure. We suggest you check the Quick Guide (available in the Download area of the site). Please make sure that the button pressing sequence on the domestic appliance has been performed in the correct way.

simply-Fi - All - Connection - Wi-Fi

Before contacting Customer support, please carry out the following preventive checks: - The frequency of the home Wi-Fi network must be set on the 2.4 GHz band. The machine cannot be configured if the home network is set to the 5 GHz band; - the router is switched on and the provider's Wi-Fi line is active; - the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device and repeating the operation; - if there is more than one wi-fi network around the appliance that the phone is registered with (or there is a range extender), make sure that the phone is connected to the correct network during the entire procedure. In this case, it temporarily deletes associations with other Wi-Fi networks, keeping only the one you will use with the appliance active. - network name and password cannot contain special characters, only numbers and upper and lower case letters are allowed; - you have correctly activated the product network according to the indications given by the App; - you have not already registered the product on another user profile of the App. In this case, contact customer service and ask to reset the installation before proceeding with a new registration.

If there is more than one wi-fi network around the appliance, make sure the phone is connected to the correct one during the entire procedure.

If there is more than one wi-fi network around the appliance, make sure the phone is connected to the correct one during the entire procedure.

If you have not yet tried to re-register, you don't have to do a new pairing, just log in to the App with your credentials. If you have already tried to make a new registration, contact customer service and ask to reset the installation before proceeding with a new registration.

Wait a few seconds and scan the networks again; make sure you have correctly activated the product network according to the indications given by the App.

To pair the appliances, the home network must be set at 2.4 GHz. The 5 GHz network is not supported.

No, it is essential that the network is private, but you can use a Hotspot.

It can be used but it's not recommended. In that case, you should have two phones: one always on, working as a router, and another one dedicated to using the product through the App.

To solve your problem, try to reduce the smartphone's font size in the general settings of your device.

Passwords have to be max 32 letters long. Not allowed symbols include: ", &, $, =, ?

To interact with your appliance you just need to install the App on your device and do the association. However, if your appliance is out of Wi-Fi range, you need to purchase a Wi-Fi range extender to make the connection possible.

To send inputs or to receive information, the smartphone must be placed on the dashboard, so the NFC antenna (normally placed on the back of the device) is close to the Smart Touch logo printed on the domestic appliance.

No, it's not possible. Smart Touch technology only works with proximity control.

First of all, be sure to have activated NFC mode in the settings menu of your Smartphone. Furthermore, verify you have not substituted original parts (e.g. cover, batteries, etc.) with non-original ones. Covers or stickers (thick, or made of metal) on the smartphone may interfere with the correct operations: if necessary, remove them.

When the appliance is switched off or not connected to the domestic Wi-Fi network, the App displays the "OFFLINE" label near the appliance icon. Perform the following checks: - If you see the OUTDOOR label on the App homepage, it means that the smartphone is connected to a different network than the domestic Wi-Fi used to register the appliance; in this case, the response times can reach 1.5 minutes. As a result, updating the "OFFLINE" status may also take the same amount of time. - Make sure that the appliance is electrically powered and connected to the mains (the Wi-Fi light on the product must be ON and steady). - Check that the home Wi-Fi network is active and that it has a good signal in the area where the appliance is installed (for example, position the smartphone near the appliance and try to access any website to make sure that the Wi-fi network is active). - Check that you have not replaced the home router, changed network name or password, changed internet provider. In all these cases you will have to remove the appliance from the App and proceed with a new registration. - Check that the smartphone is connected to an internet network.

simply-Fi - All - Connection - NFC / Wi-Fi

Try turning off and restarting the Wi-Fi router. Browse with another device (e.g. computer) to make sure that the Wi-Fi network is active and working.

simply-Fi - All - Connection - NFC / Wi-Fi

It may be a temporary connection problem: try again later.

simply-Fi - All - Connection - NFC / Wi-Fi

First, exit the app and close it in the background as well. Turn off the appliance too. After about a minute, turn the product on again and select "Remote Control / Wi-Fi" mode with the knob or the button, depending on the model. Open the App and wait a few moments: the OFFLINE label should vanish and the product be connected correctly. If the problem persists, make sure that: - the router is switched on and the Wi-Fi line of the operator is available; - the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device. In this case, delete the product from the App (without cancelling the App) and make a new association; - the router password or the home network name has not been changed. In this case, delete the product from the App (without cancelling the App) and make a new association; - the phone is connected to the home wi-fi network (you should see a house icon in the app's homepage) instead of another network (you will see a tree icon in the app's homepage). In the latter case, it may be necessary to wait up to a minute and a half before seeing the connected appliance.

The house icon in the homepage of the app indicates that the phone is connected to the home Wi-Fi network. The response times of the product will therefore be rather rapid.

The tree icon indicates that the phone is connected to a network other than the domestic one used to associate the product with the App. In this case, the response time of the product (sending commands, updating statistics, etc.) could be up to a minute and a half. This is not a malfunction: it's just the time required to send commands through a non-domestic network.

If you have one or more Wi-Fi appliances already registered in the App, you need to remove them from the profile and register them again: - Enter the App and select the icon of your appliance; - Select " Remove household appliance " in the settings; - Repeat the procedure if you have other registered Wi-Fi appliances; - Make sure you are connected to the new home Wi-Fi network with your smartphone; - Register your appliances again in the App as you did the first time.

simply-Fi - All - Connection - Wi-Fi

"READ ONLY" indicates that the remote control of the appliance is off. In this case, you can see the status of the machine from the App (e.g. running cycle, end of cycle notification, etc.), but you cannot send any commands. To restore remote control, select the "Wi-Fi" position on the appliance; depending on the product, it may be necessary to interrupt a running cycle.

simply-Fi - All - Features - Command&control

Make sure that the phone is connected to the correct network. If it's connected to another network, your appliance may take longer to respond to your commands.

simply-Fi - All - Features - Command&control

Follow the steps below: - Close the App and Kill the App - Turn off the appliance too - After a minute, turn on the product and select "Remote Control / Wi-Fi" mode with the knob or the button, depending on the model. - Open the App, wait a few moments and you will see your product connected. If the problem persists, make sure that: - the router is switched on and the Wi-Fi is active - the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device. In this case, delete the product from the App (without cancelling the App) and make a new pairing; - the router Wi-Fi and password network name are the same ones you used during the pairing process. If you changed the router and/or password network, remove the product from the App and make a new pairing; - your smartphone is connected.

simply-Fi - All - Connection - NFC / Wi-Fi

First, exit the app and close it in the background as well. Turn off the appliance too. After about a minute, turn the product on again and select "Remote Control / Wi-Fi" mode with the knob or the button, depending on the model. Open the App and wait a few moments: the OFFLINE label should go away and the product be connected correctly. If the problem persists, make sure that: - the router is switched on and the Wi-Fi line of the operator is available; - the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device. In this case, delete the product from the App (without cancelling the App) and make a new association; - the router password or the home network name has not been changed. In this case, delete the product from the App (without cancelling the App) and make a new association; - the phone is connected to the home wi-fi network (you should see a house icon in the app's homepage) instead of another network (you will see a tree icon in the app's homepage). In the latter case it may be necessary to wait up to a minute and a half before seeing the appliance connected.

simply-Fi - All - Connection - Wi-Fi

You can use it if it has a different name from the main network. We suggest you temporarily remove the association with the main network during the enrolment process between the product and the App.

You can use the Candy simply-Fi App and enable the Smart touch feature on the domestic appliance. For further information, please check the instruction manual.

simply-Fi - All - Features - Voice assistant

To find out what questions you can ask the voice assistant, try asking the system: what can I ask you?

It is possible that your answer/request is not managed. Try saying "thank you" and ask the question in a different way.

simply-Fi - All - Features - Voice assistant

Make sure you ask short and targeted questions (all in one breath), e.g. "How do I wash my socks? Start the cotton cycle. How do I remove coffee stains?"

Yes, you need internet connection (Wi-Fi or mobile).

simply-Fi - All - Features - Voice assistant

Make sure you speak properly without background noises. Tap on the mic icon and make your request after hearing the beep sound.

simply-Fi - All - Features - Voice assistant

To activate the voice control, you have to click on the microphone on the bottom right and wait for the beep sound, after which you will give your voice command. You must ask short, clear questions. If you do not know which kind of questions you can ask, simply try saying: what can I ask you?

simply-Fi - Washing machine / Washer dryer - Features - Voice assistant

With the virtual assistant, you can: - Directly run a programme or modify it before the start; - Ask for information on how to remove stains from your clothing; - Get information on how to reduce creases in your garments; - Run the guided wash, it will help you find the perfect cycle; - Get information on how to troubleshoot an error; - Get pro-tips on how to best manage your washing experience.

simply-Fi - All - Features - Voice assistant

There are 6 languages available: Italian, English, Spanish, French, German and Russian.

simply-Fi - All - Features - Voice assistant

Enter the homepage of your appliance to change the language of the voice assistant. In the settings section in the App, tap on the language that you want to use.

simply-Fi - All - Features - Voice assistant

Enter the homepage of your appliance to disable the voice assistant. In the settings section in the App, tap on the right button to disable the assistant.

simply-Fi - All - Smart speakers - Alexa

You can find all the information regarding the installation of Amazon Alexa in the "Amazon Alexa Registration" quick guide on the go.candy-group.com/bm website.

simply-Fi - All - Smart speakers - Alexa

Whenever you want to interact with your Candy appliances through Amazon Alexa, you will first have to pronounce the invocation name of your specific appliance (e.g.: "Alexa, open Candy simply-Fi"), wait for the voice assistant's response and then formulate your request (e.g.: "Start cotton cycle").

simply-Fi - All - Smart speakers - Alexa

The interaction between Amazon Alexa and Candy appliances is only available for some models. Verify that your product is compatible in the settings of the Candy simply-Fi app.

If you have more than one Candy appliance associated with the same Candy simply-Fi profile, the association process with Amazon Alexa must be done once per product.

If you have more than one Candy appliance associated with the same Candy simply-Fi profile, the association process with Google Home must be done once per product.

simply-Fi - All - Smart speakers - Alexa

To find all the information about the Amazon Alexa skills, please visit the Amazon Alexa website.

simply-Fi - All - Smart speakers - Google Home

You can find all the information concerning the installation of Google Home in the "Google Home registration" quick guide on the go.candy-group.com/bm website.

simply-Fi - All - Smart speakers - Google Home

Whenever you want to interact with your Candy appliances via Google Home, you will first have to say the invocation name of your specific appliance (e.g.: "Ok Google, talk to Candy simply-Fi"), wait for the voice assistant's response and then formulate your request (e.g.: "Start cotton cycle").

simply-Fi - All - Smart speakers - Google Home

The interaction between Candy and Google Home appliances is only available for some models. Verify in the settings of the Candy simply-Fi app that your product is compatible.

If you have more than one Candy appliance associated with the same Candy simply-Fi profile, the association process with Google Home must be repeated for each product.

simply-Fi - All - Smart speakers - Google Home

Find all the information regarding the configuration of Google Home on the "Google Home Registration" quick guide on the go.candy-group.com/bm website. Download the quick guide and verify that you have completed all the steps.

simply-Fi - All - Smart speakers - Google Home

To find all the information about the Google Home assistants, please visit the Google Home website

simply-Fi - All - Smart speakers - Google Home / Alexa

If given by Google Home or Amazon Alexa, the time of execution of the commands by the appliance (including requests for the status of the program, e.g.: "When does the cycle end?") could take up to 1.5 minutes before to be completed.

simply-Fi - All - Smart speakers - Google Home / Alexa

Of course, after installing them you can give Google Home and Amazon Alexa the same voice commands that you usually give to Talking Candy.

It is not a defect; the time may vary depending on the load introduced, the water pressure and the load balance.

simply-Fi - Washing machine - Smart speakers - Google Home

The Google Home invocation name is "Ok Google, talk to Candy simply-Fi".

simply-Fi - Washing machine - Smart speakers - Alexa

The Amazon Alexa invocation name is "Alexa, open Candy simply-Fi".

simply-Fi - Washing machine / Washer dryer - Features - Voice assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say for example " how I can wash jeans / costumes / pants / t-shirts?" (referring to the particular type of garment) or " how can I wash cotton shirts / wool shirts? "(referring to the garment's type of fabric).

simply-Fi - Washing machine / Washer dryer - Features - Voice assistant

Activate the voice control by tapping on the microphone at the bottom right, wait for the beep and say "Stop the program".

simply-Fi - Washing machine / Washer dryer - Features - Voice assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say, for example, "Start cotton cycle".

simply-Fi - Washer dryer - Smart speakers - Google Home

The Google Home invocation name is "Ok Google, talk to Candy simply-Fi".

simply-Fi - Washer dryer - Smart speakers - Alexa

The Amazon Alexa invocation name is "Alexa, open Candy simply-Fi".

simply-Fi - Dishwasher - Features - Voice assistant

Activate the voice control by tapping on the microphone at the bottom right, wait for the beep and say "Stop the program"

simply-Fi - Dishwasher - Features - Voice assistant

Activate the voice control by tapping on the microphone at the bottom right, wait for the beep and say, for example, "Start Universal cycle"

simply-Fi - Dishwasher - Smart speakers - Google Home

The Google Home invocation name is "Ok Google, talk to Candy Dish".

simply-Fi - Dishwasher - Smart speakers - Alexa

The Amazon Alexa invocation name is "Alexa, open Candy Dish".

simply-Fi - Tumble dryer - Smart speakers - Google Home

The Google Home invocation name is "Ok Google, talk to Candy Dry".

simply-Fi - Tumble dryer - Smart speakers - Alexa

The Amazon Alexa invocation name is "Alexa, open Candy Dry".

simply-Fi - Oven - Smart speakers - Alexa

The Amazon Alexa invocation name is "Alexa, open Candy Oven".

simply-Fi - Oven - Smart speakers - Google Home

The Google Home invocation name is "Ok Google, talk to Candy Oven".

simply-Fi - Oven - Features - Recipes

The recipes section is more than an ordinary online cookbook! Find the proper recipe, insert the number of servings, follow the steps and launch automatic cooking with the perfect set-up.

simply-Fi - Oven - Features - Recipes

You can easily browse the recipes through the search bar. Alternatively, you can tap on filters and search for a group of recipes to find the right one for any occasion.

simply-Fi - Oven - Features - Recipes

Oreegano is an advanced online platform focused on food. This recipe community provides exclusive services, including: new recipe creation, recipe sharing, an advanced search system, automatic nutritional analysis, etc.

The current legislation says that users have to be near the hob to send a command with the remote control.

simply-Fi - Oven - Features - End of cooking

When the food is ready, the oven will send you a notification to warn you about the status change.

simply-Fi - Hob - Features - End of cooking

When the food is ready, the oven will send you a notification to warn you about the status change.

simply-Fi - Oven - Features - Voice assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say, for example, "start Conventional at 200 degrees for 20 minutes".

simply-Fi - Oven - Features - Voice assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say, for example, "Suggest a recipe with meat to me".

simply-Fi - Hob - Features - Power management

The Power management function limits the hob's maximum energy consumption per hour. By tapping on the right button in the product homepage and selecting the power management option, you can choose between different levels of consumption (expressed in kW).

simply-Fi - Hood - Features - Air manager

The Hood is able to analyse the composition of the air and run a compensative cycle if needed. Once sensors detect clean air, the hob will stop the function.

simply-Fi - Hood - Features - Security light

This feature will give the impression that people are at home. The hood lights will switch on and off intermittently for an indefinite period of time (25 min ON - 5 min OFF).

simply-Fi - All - Features - Support

Access Help Online in the Product Homepage, where you can find the Customer Support number, the link to the technical assistance and the serial number of your appliance.

simply-Fi - Refrigerator - Features - Stats

You can find the refrigerator statistics section on the main page of the App at the top right next to the settings icon (icon with three dots).

simply-Fi - Refrigerator - Features - Voice assistant

You can choose among several topics to interact with your refrigerator: - Fridge and Freezer temperature setting - programme activation - Best before/use by dates info - Food preservation tips - Beverage cooling times - Where to store all your food items properly

simply-Fi - Wine cooler - Features - Command&control

Open the simply-Fi App, choose the best programme and set the temperature you prefer for your Wine Cellar by selecting the right buttons on the top.

simply-Fi - Chest freezer - Features - Inventory

Simply tap on the "plus" icon in the Inventory Assistant section and type the food that you want to add. You can also tap on the microphone icon, say the food that you want to add and manually select its use by/best before date.

The maximum number of devices connected to the same profile is 5. If you connect a greater number, the previous ones will be removed.

simply-Fi - All - Features - Account management

The maximum number of devices connected to the same profile is 5. If you connect a greater number, the previous ones will be removed.

hOn - All - Features - First use

hOn

hOn - All - Features - First use

The App is dowloadable from the App Store (iOS) or from the Play Store (Android).

hOn - All - Features - First use

Verify that your device is compatible with the supported operating systems: iOS (10 or better) or Android (4.4. or better).

hOn - All - Features - First use

hOn App is available for tablets and smartphones with iOS (10 or better) or Android (4.4 or better) operating systems.

The position of the serial number and the QR code is different for each appliance. Please refer to the App instructions and Quick Guides.

It depends on the type of product purchased: remote control is available on all Wi-Fi products.

hOn - All - Features - Settings

The App is available in 18 different languages that follow the language set on your device.

No. Once you have created in the App your own personal user profile, you will be able to associate it to each of your connected domestic appliances.

hOn - All - Features - Account management

You can pair all the appliances provided

Yes, it's possibile to pair more appliances of the same type to the same account.

Yes, it's possible. Log in with the same credentials (mail and password) used for the first enrollment to control the same appliance from several different devices. No new enrollment is needed.

As to Wi-Fi products, you must be connected to your home Wi-Fi network with your device during the pairing processw of the product in the App. For daily use of the App you can use the same or other Wi-Fi network or your mobile data.

hOn App doesn't support NFC technology

Easy Enrollment is the rapid association procedure for devices equipped with Bluetooth technology, while the Standard Enrollment is the association procedure for devices without Wi-Fi technology.

hOn - All - Features - Privacy

The authorization to access the camera is used to customize your user image by taking a picture directly from your device. In addition to this, it's necessary to use some special funtions that need to take a picture as Scan to Care or Wine Inventory

hOn - All - Features - Privacy

The authorization to access the position allows the detection of neighboring devices via Bluetooth. In addition, it allows the use of the weather forecast (available for some appliances and on DEMO mode).

The authorization to access the microphone is used to allow activation and use of the virtual assistant (available for some appliances and on DEMO mode).

You can contact us through the Support section in the App

hOn - All - Features - Support

You can download the manuals directly from the App in the "User Manual" section of each appliance.

hOn - All - Features - Privacy

We ask for some authorizations to make the App work properly. For example: geolocalization for meteorological forecast, microphone for voice command... We are forced to immediately ask your approval due to constraints imposed by the OS provider.

hOn - All - Features - Account management

Enter the section of your appliance inside the App, click on the settings icon and then on "Remove appliance"

hOn - Washing machine / Washer dryer - Features - Command&control

It is not a defect but the time may vary depending on the load introduced the water pressure and the load balance.

Reduce the font size in the general settings of your smartphone

You can directly do it in the user profile page. In case of troubles, please contact the official Customer Service and do this request and they will support you.

If you delete the app and download it again, you do not need to perform another product association procedure: just log in again using the same credentials you previously used (email and password)

Tap on Forgot password and follow the instructions. If you do not receive the confirmation email, create a new profile on the same smartphone. You will automatically find your paired appliances. For further problems, contact customer support.

Turn off and switch on again the appliance. Repeat the pairing process and follow the guidelines (in the App) to activate the product network. If the problem persists contact Service support.

No. pairing should be done only the first time with the first device. To use the product on the other devices, you only need to log in with the same user profile App (mail and password): the data will be automatically aligned.

Make sure to download the right App, then please repeat the paring procedure, taking care of typing the correct serial number. If the problem persists contact the assistance by using the Support section in the hOn App, send an email to specifying your product and its serial number.

If the product icon has been created please check the Quick Guide or follow the guidelines in the App according to your product model. If the same error still occurs, please try repeating the pairing procedure.

Before contacting the support, we invite you to carry out the following preventive checks: - The frequency of the home Wi-Fi network must be set on the 2.4 GHz band. The machine can not be configured if the home network is set to the 5 GHz band; - the router is switched on and the Wi-Fi line of the available provider; - the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device and repeating the operation; - If there is more than one wi-fi network around the appliance to which the phone is registered (or there is a range extender), make sure that the phone is connected to the correct one during the entire procedure. In this case, it temporarily deletes associations with other Wi-Fi networks, keeping only the one you will use with the appliance active. - to have correctly activated the product network according to the indications given by the App; - That you have not already registered the product on another user profile of the App. In this case, contact the service and ask to reset the installation before proceeding with a new registration.

If there is more than one wi-fi network around the appliance, make sure the phone is connected to the correct one during the entire procedure.

If there is more than one wi-fi network around the appliance, make sure the phone is connected to the correct one during the entire procedure.

If you have not attempted yet to re-register, you don't have to do a new pairing, just log in to the App with your credentials. If you have already tried to make a new recording, contact the service and ask to reset the installation before proceeding with a new registration.

Wait a few seconds and scan the networks again, furthermore make sure you have correctly activated the product network according to the indications given by the App.

To pair the appliances is necessary to have the home network set at 2,4 Ghz. The network at 5 Ghz is not supported

No, it is essential that the network is private, but you can use a Hotspot

It can be used but it's not recommended. In that case, you should have two phones: one always on to work as a router and another one dedicated to using the product through the App.

All characters are accepted. The length depends on the type of protection chosen by the user: - WEP key max 16 characters; - WPA key: max 64 characters.

To interact with your appliance you just need to install the App on your device and do the association. However, if your appliance is out of Wi-Fi range, you need to purchase a Wi-Fi range extender to make the connection possible

When the appliance is switched off or not connected to the domestic Wi-Fi network, the App displays the "OFFLINE" label near the appliance icon. Perform the following checks: - Make sure that the appliance is electrically powered and connected to the mains (the Wi-Fi light on the product must be ON steady). - Check that the home Wi-Fi network is active and that it has a good power in the area where the appliance is installed (for example, positioned with the smartphone near the appliance and try to access any website to make sure that the Wi-fi network). - Check that you have not replaced the home router, changed network name or password, changed internet provider. In all these cases you will have to remove the appliance from the App and proceed with a new registration. - Check that the smartphone is connected to an internet network.

hOn - All - Connection - NFC / Wi-Fi

Try to turn off and restart the Wi-Fi router. Browse with another device (e.g. computer) to make sure that the Wi-Fi network is active and working.

It may be a temporary connection problem: try again later. If the problem still occurs, try to turn off and on the Wi-Fi router. Browse with another device (e.g. computer) to make sure that the Wi-Fi network is active and working.

hOn - All - Connection - NFC / Wi-Fi

- Check the internet connection of your smartphone - Check that the router is switched on and the Wi-Fi is active - Make sure that the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we will recommend using a 'Range Extender' device. In this case, you have to change the network information, tapping on "Wi-fi network settings" and editing the information: wi-fi network name and wifi password. Follow the steps below: - Close and kill the App - Turn off the appliance - Open the App, you would see the appliance offline - Switch on the appliance and wait some minutes - Tap on the appliance icon, in the app main dashboard and follow the instructions. If the problem persists contact our support.

You can manually change the network information by accessing the settings of the appliance, tapping on "Wi-fi network settings" and editing the information: wi-fi network name and wifi password.

Maybe the connection is too slow. Run a diagnostic on your domestic Wi-Fi network close to the connected appliance.

hOn - All - Features - Command&control

- Check the internet connection of your smartphone - Check that the router is switched on and the Wi-Fi is active - Make sure that the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we will recommend using a 'Range Extender' device. In this case, you have to change the network information, tapping on "Wi-fi network settings" and editing the information: wi-fi network name and wifi password. Follow the steps below: - Turn off the appliance - Switch on the appliance and wait some minutes - Tap on the appliance icon, in the app main dashboard and follow the instructions. If the problem persists contact our support.

hOn - All - Connection - NFC / Wi-Fi

- Check the internet connection of your smartphone - Check that the router is switched on and the Wi-Fi is active - Make sure that the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we will recommend using a 'Range Extender' device. In this case, you have to change the network information, tapping on "Wi-fi network settings" and editing the information: wi-fi network name and wifi password. Follow the steps below: - Close and kill the App - Turn off the appliance - Open the App, you would see the appliance offline - Switch on the appliance and wait some minutes - Tap on the appliance, icon in the app main dashboard and follow the instructions. If the problem persists contact our support team.

You can use it if it has a different name from the main network. We suggest you to temporarily remove the association with the main network during the enrollment process between the product and the App

hOn - All - Features - Voice assistant

To find out what questions you can ask to the voice assistant, try asking the system: what can I ask you?

It is possible that your answer/request is not managed. Try to say "thank you" and ask the question in a different way.

Make sure you ask short and targeted questions (all in one breath). For example: "How do I wash my socks? Start the cotton cycle. How do I delete coffee stains? "

Yes, you need internet connection (Wi-Fi or mobile)

hOn - All - Features - Voice assistant

Make sure to speak properly without background noises. Tap on the mic icon and do your request after hearing the beep sound.

hOn - All - Features - Voice assistant

Tap on the button in the the top right corner to interact with the virtual assistant. Type on the box or hold the microphone button to talk to the virtual assistant. Secondly, tap on the question mark to learn what you can ask to the virtual assistant.

hOn - Washing machine / Washer dryer - Features - Voice assistant

With the virtual assistant, you can: - Directly run a programme or modify it before the start; - Ask for information on how to remove stains from your clothing; - Get information on how to reduce wrinkles in your garments; - Run the guided wash, I will assist you there in finding the perfect cycle; - Get information on how to troubleshoot an error; - Get pro-tips on how to best manage your washing experience.

hOn - All - Features - Voice assistant

There are 6 languages available: Italian, English, Spanish, French, German and Russian

hOn - All - Features - Voice assistant

Enter the homepage of your appliance to change the language of the voice assistant. In the settings section in the App, tap on the language that you want to use.

hOn - All - Features - Voice assistant

Enter the homepage of your appliance to disable the voice assistant. In the settings section in the App, tap on the right button to disable the assistant.

You can easily connect your appliance to Amazon Alexa: go to the dedicated section of the App (General > Settings > Smart Home Assistant) and follow the instructions to connect it to Amazon Smart Home.

hOn - All - Smart speakers - Alexa

Whenever you want to interact with your appliances through Amazon Alexa you will have to ask the specific command you want to be executed by the appliance (e.g.: "Alexa, start cotton cycle"). Check the commands availability on the hOn App dedicated section.

hOn - All - Smart speakers - Alexa

The interaction between Amazon Alexa and Haier Group appliances is only available for some models. Verify in the settings of the Hoover Wizard app that your product is compatible.

If you have more than one Haier Group appliance associated with the same hOn profile, the association process with Amazon Alexa must be done once per product.

If you have more than one Haier Group appliance associated with the same hOn profile, the association process with Amazon Alexa must be done once per product.

hOn - All - Smart speakers - Alexa

To find all the information about the Amazon Alexa skills, please visit the Amazon Alexa website or go to the dedicated section of the App (General > Settings > Smart Home Assistant) and follow the instructions to unlink it to Amazon Smart Home.

hOn - All - Smart speakers - Google Home

You can easily connect your appliance to Google Home: go to the dedicated section of the App (General > Settings > Smart Home Assistant) and follow the instructions to connect it to Google Smart Home.

hOn - All - Smart speakers - Google Home

Go to the dedicated section of the App (General > Settings > Smart Home Assistant) to know all the commands available on your appliance.

hOn - All - Smart speakers - Google Home

Go to the dedicated section of the App (General > Settings > Smart Home Assistant) and verify the availabilty of the service on your product.

If you have more than one Haier Group appliance associated with the same hOn profile, the association process with Google Home must be done once per product.

hOn - All - Smart speakers - Google Home

You can easily connect your appliance to Google Home: go to the dedicated section of the App (General > Settings > Smart Home Assistant) and follow the instructions to connect it to Google Smart Home.

hOn - All - Smart speakers - Google Home

To find all the information about the Google Home skills, please visit the Google Home website or go to the dedicated section of the App (General > Settings > Smart Home Assistant) and follow the instructions to unlink it to Google Smart Home.

hOn - All - Smart speakers - Google Home / Alexa

If given by Google Home or Amazon Alexa, the time of execution of the commands by the appliance (including requests for the status of the program, eg: "When does the cycle end?") could take up to 1.5 minutes to be completed.

hOn - All - Smart speakers - Google Home / Alexa

No, after installing them you cannot give Google Home and Amazon Alexa the same voice commands that you usually give thorugh voice assistant in App.

It is not a defect but the time may vary depending on the load introduced the water pressure and the load balance.

hOn - Washing machine / Washer dryer - Features - Voice assistant

Inside the virtual assistant tap on "?" at the top right to get info.

hOn - Washing machine / Washer dryer - Features - Voice assistant

Inside the virtual assistant tap on "?" at the top right to get info.

hOn - Washing machine / Washer dryer - Features - Voice assistant

Inside the virtual assistant tap on "?" at the top right to get info.

hOn - Oven - Smart speakers - Alexa

The Amazon Alexa invocation name is "Alexa, open Hoover Oven".

hOn - Oven - Smart speakers - Google Home

The Google Home invocation name is "Ok Google, talk to Hoover Oven".

hOn - Oven - Features - Recipes

The recipes section is more than a common online cookbook! Find the proper recipe, insert the number of portions, follow the steps and launch the automatic cooking with the perfect set up.

hOn - Hob - Features - Recipes

The recipes section is more than a common online cookbook! Find the proper recipe, insert the number of portions, follow the steps and launch the automatic cooking with the perfect set up.

hOn - Oven - Features - Recipes

You can easily browse the recipes through the search bar. On the other hand, you can tap on filters and search for group of recipes to find out the right one for any time.

hOn - Hob - Features - Recipes

You can search the recipe directly in the search bar, otherwise, tapping on filters, you can search for group of recipes to find out the right recipe for any time.

hOn - Oven - Features - Probe

Selecting PreciProbe in the entertainment section or opening a recipe compatible with the assisted cooking of the probe, you will find the button "Pair new Probe", then just follow the guided steps.

The current legislation says that users have to stay near the hob to send a comman with the remote control

hOn - Oven - Features - End of cooking

When the food is ready, the oven will send you a notification to warn you about the status change.

hOn - Hob - Features - End of cooking

When the food is ready, the oven will send you a notification to warn you about the status change.

hOn - Oven - Features - Voice assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say for example "start Conventional at 200 degees for 20 minutes"

hOn - Oven - Features - Voice assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say for example "Suggest me a recipy with meat"

hOn - Hob - Features - Power management

The Power management put a limit to the maximum energy consumption per hour of the hob. Tapping on the right button in the prduct homepage and selecting the power management option, you can choose between differen level of consumption expressed in kW

hOn - Hood - Features - Air manager

The Hood is able to analyze the air composition and eventually run a compensative cycle. Once sensors detect clean air, the hob wll stop the function.

hOn - Hood - Features - Security light

This feature will give you the impression that people are at home. The hood lights will switch on and off at intermitting times for an indefinitive period of time. (25 min ON - 5 min OFF)

hOn - All - Features - Support

Access to the dedicated section in the navbar (More > Support), where you can find the number of the support, the link to the technical assistence and the serial number of your appliance.

hOn - All - Connection - NFC / Wi-Fi

If you have a connected appliance, you can change programs and temperature settings through the appliance dashboard. Otherwise, if your appliance is not connected, programs and temperatures cannot be controlled thorugh the App, but you can discover other smart features.

The maximum number of devices connected to the same profile is 5. If you connect a greater number, the previous ones will be dislodged.

hOn - All - Features - Account management

The maximum number of devices connected to the same profile is 5. If you connect a greater number, the previous ones will be dislodged.

hOn - Wine cooler - Connection - NFC / Wi-Fi

If you have a connected wine cellar, you can change programmes and temperature settings through the appliance dashboard. If your appliance is not connected, programmes and temperatures cannot be controlled through the App, but you can discover other smart features.