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simply-Fi - All - Features - First Use

Candy simply-Fi

simply-Fi - All - Features - First Use

The App can be downloaded from the App Store (iOS) or from the Play Store (Android).

simply-Fi - All - Features - First Use

Verify that your device is compatible with the supported operating systems: iOS (8.0 or higher) or Android (4.4. or higher).

simply-Fi - All - Features - First Use

Candy simply-Fi App is available for tablets and smartphones with iOS (8.0 or higher) or Android (4.4 or higher) operating systems. With regard to domestic appliance technologies (Wi-Fi or NFC), both functionalities and interaction methods will change, and so will the devices and compatible operating systems. Always make sure you have updated the App with the latest version available.

The position of the serial number and the QR code is different for each appliance. Please refer to the App instructions and Quick Guides.

simply-Fi - All - Features - Command&Control

It depends on the type of purchased product: remote control is available on all Wi-Fi products. This function is not available for NFC products.

simply-Fi - All - Features - Settings

The App is available in 18 different languages that follow the language set on your device.

simply-Fi - All - Features - First Use

No. Once you have created in the App your own personal user profile, you will be able to associate it with each of your connected domestic appliances.

simply-Fi - All - Features - Account Management

You can pair all the appliances provided, but you can't pair appliances of the same type

No. It is possible to pair one single domestic appliance for each different product category.

Yes, it's possible. Log in with the same credentials (mail and password) used for the first enrollment to control the same appliance from several different devices. No new enrollment is needed.

With Wi-Fi products, you must be connected to your home Wi-Fi network with your device during the pairing process of the product in the App. For daily use of the App, you can use the same or another Wi-Fi network or your mobile data. For Smart Touch appliances, the type of connection is not essential

The NFC domestic appliance is recognizable by the Smart Touch logo printed on the dashboard and clearly stated in the user manual.

Make slow circular movements with the smartphone, keeping the back near the Smart Touch logo on the dashboard until the App signals the successful connection.

Yes. The App allows you to control different products, models and technologies (but for communication with appliances with NFC technology it is mandatory to use an Android device)

Easy Enrollment is the rapid association procedure for devices equipped with Bluetooth technology, while the Standard Enrollment is the association procedure for devices without Bluetooth technology.

simply-Fi - All - Features - Privacy

The authorization to access the camera is used to customize your user image by taking a picture directly from your device. In addition to this, it's necessary to use some special features that need to take a picture, such as Snap&Wash or Wine Inventory

simply-Fi - All - Features - Privacy

The authorization to access the position allows the detection of neighboring devices via Bluetooth. In addition, it allows the use of the weather forecast (available for some appliances and on DEMO mode).

simply-Fi - All - Features - Privacy

The authorization to access the microphone is used to allow the activation and use of the virtual assistant (available for some appliances and on DEMO mode).

You have to contact us at the official country Customer Service or at the following email address: support@candy-hoover.com

simply-Fi - All - Features - Support

You can download the manuals directly from the App in the "User Manual" section of each appliance.

Follow these steps: - Login with the old credentials (email and PW) used on the App (if you don't remember them, you can use the "Forgot your password" tool) - Remove the appliance in the App (in the appliance settings) - Re-pair the product on the App, as if it were new If you do not remember the mail, please contact us at support@candy-hoover.com

simply-Fi - All - Features - Privacy

We ask for some authorizations to make the App work properly. For example: geolocalization for meteorological forecast, microphone for voice command... We are forced to immediately ask for your approval due to constraints imposed by the OS provider.

simply-Fi - All - Features - Account Management

Enter the section of your appliance inside the App, click on the settings icon and then on "Remove appliance"

It is not a defect but the time may vary depending on the load introduced, the water pressure and the load balance.

Reduce the font size in the general settings of your smartphone

You can directly do it in the user profile page. If you experience problems, please contact the official Customer Service and do this request and they will support you.

If you delete the App and download it again, you do not need to perform another product association procedure: just log in again using the same credentials you previously used (email and password)

Check the junk mail box (spam). If you don't find the mail there either, make another request.

Please repeat the pairing procedure. We suggest you check the Quick Guide (available in the Download area of the site). Please make sure that the button-pressing sequence on the domestic appliance has been performed in the correct way.

No. Pairing should be done only the first time with the first device. To use the product on the other devices, you only need to log in with the same user profile App (mail and password): the data will be automatically aligned.

Make sure you download the right App, then please repeat the pairing procedure, taking care of typing the correct serial number. If the problem persists, send an email to support @candy-hoover specifying your product and its serial number.

Please repeat the pairing procedure. We suggest you check the Quick Guide (available in the Download area of the site). Please make sure that the button-pressing sequence on the domestic appliance has been performed in the correct way.

simply-Fi - All - Connection - Wi-Fi

Before contacting customer support, please carry out the following preventive checks: - The frequency of the home Wi-Fi network must be set on the 2.4 GHz band. The machine cannot be configured if the home network is set to the 5 GHz band; - the router is switched on and the Wi-Fi line of the provider is available; - the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device and repeating the operation; - If there is more than one Wi-Fi network around the appliance the phone is registered with (or there is a range extender), make sure that the phone is connected to the correct network during the entire procedure. In this case, it temporarily deletes associations with other Wi-Fi networks, keeping only the one you will use with the appliance active. -network name and password cannot contain special characters, only numbers and upper and lower case letters are allowed; - to have correctly activated the product network according to the indications given by the App; - that you have not already registered the product on another user profile of the App. In this case, contact customer service and ask to reset the installation before proceeding with a new registration.

If there is more than one Wi-Fi network around the appliance, make sure the phone is connected to the correct one during the entire procedure.

If there is more than one Wi-Fi network around the appliance, make sure the phone is connected to the correct one during the entire procedure.

If you have not attempted yet to re-register, you don't have to do a new pairing, just log in to the App with your credentials. If you have already tried to re-register, contact customer service and ask to reset the installation before proceeding with a new registration.

Wait a few seconds and scan the networks again; make sure you have correctly activated the product network according to the indications given by the App.

To pair the appliances, it is necessary to have the home network set at 2.4 GHz. The network at 5 GHz is not supported

No, it is essential that the network is private, but you can use a Hotspot

It can be used but it's not recommended. In that case, you should have two phones: one always on to work as a router and another one dedicated to using the product through the App.

In order to solve your problem, try to reduce the smartphone font size in the general settings of your device.

Passwords can be max 32 letters long. Not allowed symbols include: ", &, $, =, ?

To interact with your appliance you just need to install the App on your device and do the association. However, if your appliance is out of Wi-Fi range, you need to purchase a Wi-Fi range extender to make the connection possible

To send inputs or to receive information, it is necessary to place the smartphone on the dashboard in order to have the NFC antenna (normally placed on the back of the device) close to the Smart Touch logo printed on the domestic appliance.

simply-Fi - All - Features - Command&Control

No, it's not possible. Smart Touch technology only works with proximity control.

First of all, be sure to have activated NFC mode in the settings menu of your Smartphone. Additionally, check you have not substituted original parts (e.g., cover, batteries, etc.) with non-original ones. Covers or stickers (thick, or made of metal) on the smartphone may interfere with the correct operations: if necessary, remove them.

When the appliance is switched off or not connected to the domestic Wi-Fi network, the App displays the "OFFLINE" label near the appliance icon. Perform the following checks: - If on the App homepage you see the OUTDOOR label, it means that the smartphone is connected to a different network than the domestic Wi-Fi used to register the appliance; in this case, the response times can reach 1.5 minutes. As a result, updating the "OFFLINE" status may also take the same amount of time. - Make sure that the appliance is electrically powered and connected to the mains (the Wi-Fi light on the product must be ON and steady). -Check that the home Wi-Fi network is active and the signal is good in the area where the appliance is installed (for example, position your smartphone near the appliance and try to access any website, to make sure there is connection to the Wi-Fi network). - Check that you have not replaced the home router, changed network name or password, changed Internet provider. In all these cases, you will have to remove the appliance from the App and proceed with a new registration. - Check that the smartphone is connected to an Internet network.

simply-Fi - All - Connection - Other Techs

Try to turn off and restart the Wi-Fi router. Browse with another device (e.g., computer) to make sure that the Wi-Fi network is active and working.

simply-Fi - All - Connection - Other Techs

It may be a temporary connection problem: try again later.

simply-Fi - All - Connection - Other Techs

First, exit the App and close it, in the background as well. Turn off the appliance too. After about a minute, turn the product on again and select "Remote Control / Wi-Fi" mode with the knob or the button, depending on the model. Open the App and wait a few moments: the word "OFFLINE" should disappear and the product should be connected correctly. If the problem persists, make sure that: - the router is switched on and the Wi-Fi line of the operator is available; - the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device. In this case, delete the product from the App (without canceling the App) and make a new association; - the router password or the home network name has not been changed. In this case, delete the product from the App (without canceling the App) and make a new association; - the phone is connected to the Wi-Fi network (you should see a house icon in the app's homepage) instead of another network (you will see a tree icon in the app's homepage). In this last case, it may be necessary to wait up to a minute and a half before seeing the connected appliance.

The house icon in the homepage of the App indicates that the phone is connected to the home Wi-Fi network. The response times of the product will therefore be quite rapid.

The tree icon indicates that the phone is connected to a network other than the domestic one used to associate the product with the App. In this case, the response time of the product (sending commands, updating statistics, etc.) could be up to a minute and a half. This is not a malfunction: it's just the time necessary to send commands through the non-domestic network.

If you have one or more Wi-Fi appliances already registered in the App, you need to remove them from the profile and register them again: - Enter the App and select the icon of your appliance; - Select " Remove household appliance " in the settings; - Repeat the procedure if you have other registered Wi-Fi appliances; - Make sure you are connected to the new home Wi-Fi network with your smartphone; - Register your appliances again in the App as you did the first time.

simply-Fi - All - Connection - Wi-Fi

“READ ONLY" indicates that the remote control of the appliance is off. In this case, you can see the status of the machine from the App (e.g., running cycle, end of cycle notification, etc.), but you cannot send any commands. To restore remote control, select the "Wi-Fi" position on the appliance; depending on the product, it may be necessary to interrupt a running cycle.

simply-Fi - All - Features - Command&Control

Make sure that the phone is connected to the correct network. If it's connected to another network, your appliance may take longer to respond to your command.

simply-Fi - All - Features - Command&Control

Follow the steps below: - the router Wi-Fi and password network name are the same that you used during the pairing process - Turn off the appliance too - After a minute, turn on the product and select "Remote Control / Wi-Fi" mode with the knob or the button, depending on the model. - Open the App and wait a few moments and you will see your product connected. If the problem persists, make sure that: - the router is switched on and the Wi-Fi is active - the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device. In this case, delete the product from the App (without canceling the App) and make a new pairing; - the router Wi-Fi and password network name are the same that you used during the pairing process. If you changed the router and/or password network, remove the product from the App and make a new pairing; - your smartphone is connected

simply-Fi - All - Connection - Other Techs

First, exit the App and close it, in the background as well. Turn off the appliance too. After about a minute, turn the product on again and select "Remote Control / Wi-Fi" mode with the knob or the button, depending on the model. Open the App and wait a few moments: the word "OFFLINE" should disappear and the product should be connected correctly. If the problem persists, make sure that: - the router is switched on and the Wi-Fi line of the operator is available; - the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device. In this case, delete the product from the App (without canceling the App) and make a new association; - the router password or the home network name has not been changed. In this case, delete the product from the App (without canceling the App) and make a new association; - the phone is connected to the Wi-Fi network (you should see a house icon in the app's homepage) instead of another network (you will see a tree icon in the app's homepage). In this last case, it may be necessary to wait up to a minute and a half before seeing the connected appliance.

simply-Fi - All - Connection - Wi-Fi

You can use it if it has a different name from the main network. We suggest you temporarily remove the association with the main network during the enrollment process between the product and the App

You can use the Candy simply-Fi App and enable the Smart touch feature on the domestic appliance. For further information, please check the instruction manual.

simply-Fi - All - Features - Voice Assistant

To find out what questions you can ask the voice assistant, try asking the system: what can I ask you?

It is possible that your answer/request is not managed. Try to say "thank you" and ask the question in a different way.

simply-Fi - All - Features - Voice Assistant

Make sure you ask short and targeted questions (all in one breath). For example: "How do I wash my socks? Start the cotton cycle. How do I delete coffee stains? "

Yes, you need Internet connection (Wi-Fi or mobile)

simply-Fi - All - Features - Voice Assistant

Make sure you speak properly without background noises. Tap on the mic icon and make your request after hearing the beep sound.

simply-Fi - All - Features - Voice Assistant

To activate Voice Control, you have to click on the microphone at the bottom right and wait for the beep sound, after which you can give your voice command. It is necessary to ask short and clear questions. If you do not know which kind of questions you can ask, simply try asking: what can I ask you?

simply-Fi - All - Features - Voice Assistant

There are 6 languages available: Italian, English, Spanish, French, German and Russian

simply-Fi - All - Features - Voice Assistant

Enter the homepage of your appliance to change the language of the voice assistant. In the settings section in the App, tap on the language that you want to use.

simply-Fi - All - Features - Voice Assistant

Enter the homepage of your appliance to disable the voice assistant. In the settings section in the App, tap on the right button to disable the assistant.

simply-Fi - All - Smart Speakers - Alexa

You can find all the information regarding the installation of Amazon Alexa on the "Amazon Alexa Registration" quick guide on the go.candy-group.com/bm website.

simply-Fi - All - Smart Speakers - Alexa

Whenever you want to interact with your Candy appliances through Amazon Alexa, you will first have to pronounce the invocation name of your specific appliance (e.g., "Alexa, open Candy simply-Fi"), wait for the voice assistant's response and then formulate your request (example: "Start cotton cycle")

simply-Fi - All - Smart Speakers - Alexa

The interaction between Amazon Alexa and Candy appliances is only available for some models. Verify in the settings of the Candy simply-Fi App that your product is compatible.

If you have more than one Candy appliance associated with the same Candy simply-Fi profile, the association process with Amazon Alexa must be done once per product.

simply-Fi - All - Smart Speakers - Alexa

To find all the information about Amazon Alexa skills, please visit the Amazon Alexa website

simply-Fi - All - Smart Speakers - Alexa

If given by Amazon Alexa, the execution time of the commands by the appliance (including requests for the status of the program, e.g. "When does the cycle end?") could take up to 1.5 minutes to be completed.

It is not a defect but the time may vary depending on the load introduced, the water pressure and the load balance.

simply-Fi - Washing Machine - Features - Command&Control

It is not a defect but the time may vary depending on the load introduced, the water pressure and the load balance.

simply-Fi - Washing Machine - Smart Speakers - Alexa

The Amazon Alexa invocation name is "Alexa, open Candy simply-Fi"

simply-Fi - Washer Dryer - Features - Command&Control

It is not a defect but the time may vary depending on the load introduced, the water pressure and the load balance.

simply-Fi - Washing Machine - Features - Voice Assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say for example "how do I wash / how can I wash jeans / costumes / pants / t-shirts" (referring to the particular type of garment) or "how do I / how can I wash cotton shirts / wool shirts "(referring to the type of garment fabric).

simply-Fi - Washer Dryer - Features - Voice Assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say for example "how do I wash / how can I wash jeans / costumes / pants / t-shirts" (referring to the particular type of garment) or "how do I / how can I wash cotton shirts / wool shirts "(referring to the type of garment fabric).

simply-Fi - Washing Machine - Features - Voice Assistant

Activate the voice control by tapping on the microphone at the bottom right, wait for the beep and say "Stop the program"

simply-Fi - Washer Dryer - Features - Voice Assistant

Activate the voice control by tapping on the microphone at the bottom right, wait for the beep and say "Stop the program"

simply-Fi - Washing Machine - Features - Voice Assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say for example "Start cotton cycle"

simply-Fi - Washer Dryer - Smart Speakers - Alexa

The Amazon Alexa invocation name is "Alexa, open Candy Simply Fi"

simply-Fi - Dishwasher - Features - Voice Assistant

Activate the voice control by tapping on the microphone at the bottom right, wait for the beep and say "Stop the program"

simply-Fi - Dishwasher - Features - Voice Assistant

Activate the voice control by tapping on the microphone at the bottom right, wait for the beep and say for example "Start Universal cycle"

simply-Fi - Dishwasher - Smart Speakers - Alexa

The Amazon Alexa invocation name is "Alexa, open Candy Dish"

simply-Fi - Tumble Dryer - Smart Speakers - Alexa

The Amazon Alexa invocation name is "Alexa, open Candy Dry"

simply-Fi - Oven - Smart Speakers - Alexa

The Amazon Alexa invocation name is "Alexa, open Candy Oven".

simply-Fi - Oven - Features - Recipes

The recipes section is more than a common online cookbook! Find the proper recipe, insert the number of people to serve, follow the steps and launch the automatic cooking with the perfect set up.

simply-Fi - Oven - Features - Recipes

You can easily browse the recipes through the search bar. On the other hand, you can tap on filters and search for a group of recipes to find the right one for any occasion.

simply-Fi - Oven - Features - Recipes

Oreegano is an advanced online platform focused on food. A community of recipe lovers that provides exclusive services such as the creation of new recipes, sharing of recipes, an advanced search system, Automatic nutritional analysis, etc.

The current legislation says that users have to stay near the hob to send a command with the remote control

simply-Fi - Oven - Features - End Of Cooking

When the food is ready, the oven will send you a notification to warn you about the status change.

simply-Fi - Hob - Features - End Of Cooking

When the food is ready, the oven will send you a notification to warn you about the status change.

simply-Fi - Oven - Features - Voice Assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say for example "start Conventional at 200 degrees for 20 minutes"

simply-Fi - Oven - Features - Voice Assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say for example "Suggest a recipe with meat to me"

simply-Fi - Hob - Features - Power Management

The Power management option puts a limit to the maximum energy consumption per hour of the hob. By tapping on the right button in the product homepage and selecting the power management option, you can choose between different levels of consumption expressed in kW

simply-Fi - Hood - Features - Security Light

This feature will give the impression that people are at home. The hood lights will switch on and off at intermittent times for an indefinite period of time. (25 min ON - 5 min OFF)

simply-Fi - All - Features - Support

Access Help Online in the Product Homepage, where you can find the number of customer support services, the link to technical assistance and the serial number of your appliance.

simply-Fi - Refrigerator - Features - Stats

You can find the refrigerator statistics section on the main page of the App at the top right next to the settings icon (icon with three dots)

simply-Fi - Refrigerator - Features - Voice Assistant

You can choose among several topics to interact with your refrigerator: - Fridge and Freezer temperature settings - Program activation - Use-by dates info - Food preservation tips - Beverage cooling times - Where to properly store all your food items

simply-Fi - Wine Cooler - Features - Command&Control

Open the simply-Fi App, choose the best program and set the temperature you prefer for your Wine Cellar by selecting the proper buttons on the top.

simply-Fi - Chest Freezer - Features - Inventory

Simply tap on the "plus" icon in the Inventory Assistant section and type the food that you want to insert. You can also tap on the microphone icon and say the food that you want to add and manually select the related use-by date

The maximum number of devices connected to the same profile is 5. If you connect a greater number, the previous ones will be logged out.

simply-Fi - All - Features - Account Management

The maximum number of devices connected to the same profile is 5. If you connect a greater number, the previous ones will be logged out.

simply-Fi - All - Features - First Use

Hi, we need authorization to access some features of the App, such as the microphone for voice commands, the telephone to call customer support, the camera to scan the QR code, location for weather, air quality etc. We are required to ask for consent immediately due to restrictions imposed by the provider of the operating system.

simply-Fi - All - Features - First Use

Check your product manual to find out if you are using the correct App. If so, contact us at support@candy-hoover.com, giving us your serial number and the App error message.

simply-Fi - All - Connection - NFC

Developments in NFC technology, recently introduced on Android devices, may make these devices not fully compatible with the NFC solution we have integrated. We apologize for the inconvenience.

simply-Fi - All - Connection - NFC

Remote control is not available for products with NFC technology (only products with Wi-Fi), but they have a lot of extra functions.

simply-Fi - Washer Dryer - Features - Voice Assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say for example "Start cotton cycle"

simply-Fi - All - Features - First Use

Check your product manual to find out if you are using the correct app. If so, contact us at support.hon@haier-europe.com, giving us your serial number and the App error message.

hOn - All - Features - First Use

hOn

hOn - All - Features - First Use

The App can be downloaded from the App Store (iOS) or from the Play Store (Android).

hOn - All - Features - First Use

Verify that your device is compatible with the supported operating systems: iOS (10 or higher) or Android (4.4. or higher).

hOn - All - Features - First Use

hOn App is available for tablets and smartphones with iOS (10 or higher) or Android (4.4 or higher) operating systems.

The position of the serial number and the QR code is different for each appliance. Please refer to the App instructions and Quick Guides.

It depends on the type of product purchased: remote control is available on all Wi-Fi products.

hOn - All - Features - Settings

The App is available in 18 different languages that follow the language set on your device.

No. Once you have created in the App your own personal user profile, you will be able to associate it with each of your connected domestic appliances.

hOn - All - Features - Account Management

You can pair all the appliances provided

Yes, it's possible to pair more appliances of the same type to the same account.

Yes, it's possible. Log in with the same credentials (mail and password) used for the first enrollment to control the same appliance from several different devices. No new enrollment is needed.

With Wi-Fi products, you must be connected to your home Wi-Fi network with your device during the pairing process of the product in the App. For daily use of the App, you can use the same or another Wi-Fi network or your mobile data.

hOn App doesn't support NFC technology

Easy Enrollment is the rapid association procedure for devices equipped with Bluetooth technology, while the Standard Enrollment is the association procedure for devices without Wi-Fi technology.

hOn - All - Features - Privacy

The authorization to access the camera is used to customize your user image by taking a picture directly from your device. In addition to this, it's necessary to use some special functions that need to take a picture, such as Scan to Care or Wine Inventory

hOn - All - Features - Privacy

The authorization to access the position allows the detection of neighboring devices via Bluetooth. In addition, it allows the use of the weather forecast (available for some appliances and on DEMO mode).

The authorization to access the microphone is used to allow the activation and use of the virtual assistant (available for some appliances and on DEMO mode).

You can contact us through the Support section in the App

hOn - All - Features - Support

You can download the manuals directly from the App in the "User Manual" section of each appliance.

hOn - All - Features - Privacy

We ask for some authorizations to make the App work properly. For example: geolocalization for meteorological forecast, microphone for voice command... We are forced to immediately ask for your approval due to constraints imposed by the OS provider.

hOn - All - Features - Account Management

Enter the section of your appliance inside the App, click on the settings icon and then on "Remove appliance"

It is not a defect but the time may vary depending on the load introduced, the water pressure and the load balance.

Reduce the font size in the general settings of your smartphone

You can directly do it in the user profile page. If you experience problems, please contact the official Customer Service and do this request and they will support you.

If you delete the App and download it again, you do not need to perform another product association procedure: just log in again using the same credentials you previously used (email and password)

Tap on Forgot password and follow the instructions. If you do not receive the confirmation email, create a new profile on the same smartphone. You will automatically find your paired appliances. For further problems, contact customer support.

Turn off the appliance and switch it on again. Repeat the pairing process and follow the guidelines (in the App) to activate the product network. If the problem persists, contact Service support.

No. pairing should be done only the first time with the first device. To use the product on the other devices, you only need to log in with the same user profile App (mail and password): the data will be automatically aligned.

Make sure you download the right App, then please repeat the pairing procedure, taking care of typing the correct serial number. If the problem persists, contact customer assistance by using the Support section in the hOn App, send an email to specifying your product and its serial number.

If the product icon has been created please check the Quick Guide or follow the guidelines in the App according to your product model. If the same error still occurs, please try repeating the pairing procedure.

Before contacting customer support, please carry out the following preventive checks: - The frequency of the home Wi-Fi network must be set on the 2.4 GHz band. The machine cannot be configured if the home network is set to the 5 GHz band; - the router is switched on and the Wi-Fi line of the provider is available; - the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device and repeating the operation; - If there is more than one Wi-Fi network around the appliance the phone is registered with (or there is a range extender), make sure that the phone is connected to the correct network during the entire procedure. In this case, it temporarily deletes associations with other Wi-Fi networks, keeping only the one you will use with the appliance active. - to have correctly activated the product network according to the indications given by the App; - that you have not already registered the product on another user profile of the App. In this case, contact customer service and ask to reset the installation before proceeding with a new registration.

If there is more than one Wi-Fi network around the appliance, make sure the phone is connected to the correct one during the entire procedure.

If there is more than one Wi-Fi network around the appliance, make sure the phone is connected to the correct one during the entire procedure.

If you have not attempted yet to re-register, you don't have to do a new pairing, just log in to the App with your credentials. If you have already tried to re-register, contact customer service and ask to reset the installation before proceeding with a new registration.

Wait a few seconds and scan the networks again; make sure you have correctly activated the product network according to the indications given by the App.

To pair the appliances, it is necessary to have the home network set at 2.4 GHz. The network at 5 GHz is not supported

No, it is essential that the network is private, but you can use a Hotspot

It can be used but it's not recommended. In that case, you should have two phones: one always on to work as a router and another one dedicated to using the product through the App.

All characters are accepted. The length depends on the type of protection chosen by the user: - WEP key max 16 characters; - WPA key max 64 characters.

To interact with your appliance you just need to install the App on your device and do the association. However, if your appliance is out of Wi-Fi range, you need to purchase a Wi-Fi range extender to make the connection possible

When the appliance is switched off or not connected to the domestic Wi-Fi network, the App displays the "OFFLINE" label near the appliance icon. Perform the following checks: - Make sure that the appliance is electrically powered and connected to the mains (the Wi-Fi light on the product must be ON and steady). -Check that the home Wi-Fi network is active and the signal is good in the area where the appliance is installed (for example, position your smartphone near the appliance and try to access any website, to make sure there is connection to the Wi-Fi network). - Check that you have not replaced the home router, changed network name or password, changed Internet provider. In all these cases, you will have to remove the appliance from the App and proceed with a new registration. - Check that the smartphone is connected to an Internet network.

hOn - All - Connection - Other Techs

Try to turn off and restart the Wi-Fi router. Browse with another device (e.g., computer) to make sure that the Wi-Fi network is active and working.

It may be a temporary connection problem: try again later. If the problem still occurs, try turning the Wi-Fi router off and then on. Browse with another device (e.g., computer) to make sure that the Wi-Fi network is active and working.

hOn - All - Connection - Other Techs

- Check the Internet connection of your smartphone - Check that the router is switched on and the Wi-Fi is active - Make sure that the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device. In this case, you have to change the network information, tapping on "Wi-Fi network settings" and editing the information: Wi-Fi network name and Wi-Fi password. Follow the steps below: - Close and kill the App - Turn off the appliance - Open the App, you will see the appliance offline - Switch on the appliance and wait a few minutes - Tap on the appliance icon, in the App main dashboard and follow the instructions. If the problem persists, contact our support service.

You can manually change the network information by accessing the settings of the appliance, tapping on "Wi-Fi network settings" and editing the information: Wi-Fi network name and Wi-Fi password.

The connection may be too slow. Run a diagnostic on your domestic Wi-Fi network close to the connected appliance.

hOn - All - Features - Command&Control

- Check the Internet connection of your smartphone - Check that the router is switched on and the Wi-Fi is active - Make sure that the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device. In this case, you have to change the network information, tapping on "Wi-Fi network settings" and editing the information: Wi-Fi network name and Wi-Fi password. Follow the steps below: - Turn off the appliance - Switch on the appliance and wait a few minutes - Tap on the appliance icon, in the App main dashboard and follow the instructions. If the problem persists, contact our support service.

hOn - All - Connection - Other Techs

- Check the Internet connection of your smartphone - Check that the router is switched on and the Wi-Fi is active - Make sure that the area where the appliance is installed is covered by the home Wi-Fi network. If the signal is particularly weak, we recommend using a 'Range Extender' device. In this case, you have to change the network information, tapping on "Wi-Fi network settings" and editing the information: Wi-Fi network name and Wi-Fi password. Follow the steps below: - Close and kill the App - Turn off the appliance - Open the App, you will see the appliance offline - Switch on the appliance and wait a few minutes - Tap on the appliance, icon in the App main dashboard and follow the instructions. If the problem persists, contact our support service team.

You can use it if it has a different name from the main network. We suggest you temporarily remove the association with the main network during the enrollment process between the product and the App

hOn - All - Features - Voice Assistant

To find out what questions you can ask the voice assistant, try asking the system: what can I ask you?

It is possible that your answer/request is not managed. Try to say "thank you" and ask the question in a different way.

Make sure you ask short and targeted questions (all in one breath). For example: "How do I wash my socks? Start the cotton cycle. How do I delete coffee stains? "

Yes, you need Internet connection (Wi-Fi or mobile)

hOn - All - Features - Voice Assistant

Make sure you speak properly without background noises. Tap on the mic icon and make your request after hearing the beep sound.

hOn - All - Features - Voice Assistant

Tap on the button in the top right corner to interact with the virtual assistant. Type on the box or hold the microphone button to talk to the virtual assistant. Secondly, tap on the question mark to learn what you can ask the virtual assistant.

It is not a defect but the time may vary depending on the load introduced, the water pressure and the load balance.

hOn - Washing Machine - Features - Voice Assistant

With the virtual assistant, you can: - Directly run a program or modify it before the start; - Ask for information on how to remove stains from your clothing; - Get information on how to reduce creases in your garments; - Run the guided wash, it will help you find the perfect cycle; - Get information on how to troubleshoot an error; - Get pro-tips on how to best manage your washing experience.

hOn - All - Features - Voice Assistant

There are 6 languages available: Italian, English, Spanish, French, German and Russian

hOn - All - Features - Voice Assistant

Enter the homepage of your appliance to change the language of the voice assistant. In the settings section in the App, tap on the language that you want to use.

hOn - All - Features - Voice Assistant

Enter the homepage of your appliance to disable the voice assistant. In the settings section in the App, tap on the right button to disable the assistant.

You can easily connect your appliance to Amazon Alexa: go to the dedicated section of the App (General > Settings > Smart Home Assistant) and follow the instructions to connect it to Amazon Smart Home.

hOn - All - Smart Speakers - Alexa

Whenever you want to interact with your appliances through Amazon Alexa, you will have to ask the specific command you want the appliance to execute (e.g., "Alexa, start cotton cycle"). Check the available commands in the hOn App dedicated section.

hOn - All - Smart Speakers - Alexa

The interaction between Amazon Alexa and Haier Group appliances is only available for some models. Verify in the settings of the Candy simply-Fi App that your product is compatible.

If you have more than one Haier Group appliance associated with the same hOn profile, the association process with Amazon Alexa must be done once per product.

If you have more than one Haier Group appliance associated with the same hOn profile, the association process with Amazon Alexa must be done once per product.

hOn - All - Smart Speakers - Alexa

To find all the information about Amazon Alexa skills, please visit the Amazon Alexa website or go to the dedicated section of the App (General > Settings > Smart Home Assistant) and follow the instructions to unlink it to Amazon Smart Home.

hOn - All - Smart Speakers - Google Home

You can easily connect your appliance to Google Home: go to the dedicated section of the App (General > Settings > Smart Home Assistant) and follow the instructions to connect it to Google Smart Home.

hOn - All - Smart Speakers - Google Home

Go to the dedicated section of the App (General > Settings > Smart Home Assistant) to learn about all the commands available on your appliance.

hOn - All - Smart Speakers - Google Home

Go to the dedicated section of the App (General > Settings > Smart Home Assistant) and verify the availability of the service on your product.

If you have more than one Haier Group appliance associated with the same hOn profile, the association process with Google Home must be done once per product.

hOn - All - Smart Speakers - Google Home

You can easily connect your appliance to Google Home: go to the dedicated section of the App (General > Settings > Smart Home Assistant) and follow the instructions to connect it to Google Smart Home.

hOn - All - Smart Speakers - Google Home

To find all the information about Google Home skills, please visit the Google Home website or go to the dedicated section of the App (General > Settings > Smart Home Assistant) and follow the instructions to unlink it to Google Smart Home.

simply-Fi - All - Smart Speakers - Alexa

Of course, after installing it you can give Amazon Alexa the same voice commands that you usually give to Talking Candy.

hOn - All - Smart Speakers - Google Home

If given by Google Home, the execution time of the commands by the appliance (including requests for the status of the program, e.g. "When does the cycle end?") could take up to 1.5 minutes to be completed.

If given by Amazon Alexa, the execution time of the commands by the appliance (including requests for the status of the program, e.g. "When does the cycle end?") could take up to 1.5 minutes to be completed.

hOn - All - Smart Speakers - Google Home

No, after installing it you cannot give Google Home the same voice commands that you usually give through the voice assistant in the App.

It is not a defect but the time may vary depending on the load introduced, the water pressure and the load balance.

hOn - Washer Dryer - Features - Voice Assistant

With the virtual assistant, you can: - Directly run a program or modify it before the start; - Ask for information on how to remove stains from your clothing; - Get information on how to reduce creases in your garments; - Run the guided wash, it will help you find the perfect cycle; - Get information on how to troubleshoot an error; - Get pro-tips on how to best manage your washing experience.

hOn - Washing Machine - Features - Voice Assistant

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Washer Dryer - Features - Voice Assistant

In the general settings of the app, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Washing Machine - Features - Voice Assistant

In the general settings of the app, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Oven - Smart Speakers - Alexa

The Amazon Alexa invocation name is "Alexa, open Candy Oven".

hOn - Oven - Features - Recipes

The recipes section is more than a common online cookbook! Find the proper recipe, insert the number of people to serve, follow the steps and launch the automatic cooking with the perfect set up.

hOn - Hob - Features - Recipes

The recipes section is more than a common online cookbook! Find the proper recipe, insert the number of people to serve, follow the steps and launch the automatic cooking with the perfect set up.

hOn - Oven - Features - Recipes

You can easily browse the recipes through the search bar. On the other hand, you can tap on filters and search for a group of recipes to find the right one for any occasion.

hOn - Hob - Features - Recipes

You can search the recipe directly in the search bar, otherwise, tapping on filters, you can search for a group of recipes to find the right recipe for any occasion.

hOn - Oven - Features - Probe

When selecting PreciProbe in the entertainment section or opening a recipe compatible with the assisted cooking of the probe, you will find the button "Pair new Probe", then just follow the guided steps.

The current legislation says that users have to stay near the hob to send a command with the remote control

hOn - Oven - Features - End Of Cooking

When the food is ready, the oven will send you a notification to warn you about the status change.

hOn - Hob - Features - End Of Cooking

When the food is ready, the oven will send you a notification to warn you about the status change.

hOn - Oven - Features - Voice Assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say for example "start Conventional at 200 degrees for 20 minutes"

hOn - Oven - Features - Voice Assistant

Activate the voice control by clicking on the microphone at the bottom right, wait for the beep and say for example "Suggest a recipe with meat to me"

hOn - Hob - Features - Power Management

The Power management option puts a limit to the maximum energy consumption per hour of the hob. By tapping on the right button in the product homepage and selecting the power management option, you can choose between different levels of consumption expressed in kW

hOn - Hood - Features - Security Light

This feature will give the impression that people are at home. The hood lights will switch on and off at intermittent times for an indefinite period of time. (25 min ON - 5 min OFF)

hOn - Air Conditioner - Features - Night Mode

The Night Mode has been developed to generate the perfect environment while you sleep. Thanks to the algorithm of the Sleep Curve, the air conditioner is able to adapt the room temperature to your needs.

Access the dedicated section in the navbar (More > Support), where you can find the number of the support, the link to the technical assistance and the serial number of your appliance.

hOn - All - Connection - Other Techs

If you have a connected appliance, you can change programs and temperature settings through the appliance dashboard. Otherwise, if your appliance is not connected, programs and temperatures cannot be controlled through the App, but you can discover other smart features.

hOn - Wine Cooler - Connection - Other Techs

If you have a connected wine cellar, you can change programs and temperature settings through the appliance dashboard. Otherwise, if your appliance is not connected, programs and temperatures cannot be controlled through the App, but you can discover other smart features.

The maximum number of devices connected to the same profile is 5. If you connect a greater number, the previous ones will be logged out.

hOn - All - Features - Account Management

The maximum number of devices connected to the same profile is 5. If you connect a greater number, the previous ones will be logged out.

hOn - Washer Dryer - Features - Voice Assistant

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Washing Machine - Smart Speakers - Alexa

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Washer Dryer - Smart Speakers - Alexa

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Washing Machine - Smart Speakers - Google Home

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Washer Dryer - Smart Speakers - Google Home

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Washing Machine - Smart Speakers - Google Home

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Washer Dryer - Smart Speakers - Google Home

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Washing Machine - Smart Speakers - Alexa

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Washer Dryer - Smart Speakers - Alexa

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Washing Machine - Features - Voice Assistant

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - All - Features - First Use

Hi, we need authorization to access some features of the App, such as the microphone for voice commands, the telephone to call customer support, the camera to scan the QR code, location for weather, air quality etc. We are required to ask for consent immediately due to restrictions imposed by the provider of the operating system.

Check your product manual to find out if you are using the correct App. If so, contact us at support.hon@haier-europe.com, giving us your serial number and the App error message.

hOn - All - Smart Speakers - Alexa

No, after installing it you cannot give Amazon Alexa the same voice commands that you usually give through the voice assistant in the App.

hOn - All - Smart Speakers - Google Home

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Washer Dryer - Features - Voice Assistant

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - All - Features - First Use

Check your product manual to find out if you are using the correct App. If so, contact us at support.hon@haier-europe.com, giving us your serial number and the App error message.

hOn - All - Smart Speakers - Alexa

In the general settings of the App, tap on "smart home skills", then on "discover voice commands" and finally select your product to find out which commands you can use.

hOn - Wine Cooler - Features - Command&Control

Thanks to our partnership with Vivino, you can scan the wine label to have the wine ID card automatically filled in with all the relevant information. If you prefer, you can always save the wine bottle manually, then store it in a wine list and create your personal inventories.

hOn - Wine Cooler - Features - Command&Control

Check the onboarding in the hOn App to discover the main features of your product. You can always find this section in More > Support > First Onboarding.

hOn - Washing Machine - Features - Command&Control

Unlocking the door at the end of the cycle may take 1 or 2 minutes, depending on the model. If your product has a Wi-Fi connection, the door will be automatically locked when remote control is set. To open it, turn the knob to a position other than Wi-Fi (or OFF) and wait for it to unlock.

hOn - Washer Dryer - Features - Command&Control

Unlocking the door at the end of the cycle may take 1 or 2 minutes, depending on the model. If your product has a Wi-Fi connection, the door will be automatically locked when remote control is set. To open it, turn the knob to a position other than Wi-Fi (or OFF) and wait for it to unlock.

simply-Fi - Washing Machine - Features - Command&Control

Unlocking the door at the end of the cycle may take 1 or 2 minutes, depending on the model. If your product has a Wi-Fi connection, the door will be automatically locked when remote control is set. To open it, turn the knob to a position other than Wi-Fi (or OFF) and wait for it to unlock.

simply-Fi - Washer Dryer - Features - Command&Control

Unlocking the door at the end of the cycle may take 1 or 2 minutes, depending on the model. If your product has a Wi-Fi connection, the door will be automatically locked when remote control is set. To open it, turn the knob to a position other than Wi-Fi (or OFF) and wait for it to unlock.

The microwave is a content-only product. Therefore, even if the password of your Wi-Fi is requested during the enrollment of the product, in this case it is not necessary to enter it.

hOn - Microwave - Features - Command&Control

The App offers a lot of ad hoc contents for your microwave including recipes and various useful tips. However, the remote control of the appliance is not available for this product.

hOn - Hood - Features - Command&Control

Of course! Through the appropriate function you can remotely manage the air extraction level of your hood.

hOn - Hood - Features - Command&Control

The App allows you to remotely activate or deactivate the lights on your hood. Only on some models it allows you to manage also the light intensity.

hOn - Hood - Features - Command&Control

If your model is equipped with RGB lights, the hOn App allows you to change not only the intensity of the light but also the color, with the possibility of choosing from a wide range of colors available.

hOn - Hood - Features - Command&Control

If you have an hob already connected to the hOn App, the Preci Sync function allows you to associate it with your hood! Whether you are frying or boiling, your hood will automatically activate and set itself based on the activity of your hob.

hOn - Hood - Features - Command&Control

If your hood is working, the App allows you to set a countdown timer that will automatically stop its activity.

simply-Fi - Washing Machine - Connection - NFC

Yes, it is always possible to pair an appliance via an iOS device. With the app update released starting from November 2021, it is possible to interact with the appliance also via iPhones equipped with NFC technology. For iPhones that, on the other hand, are not equipped with NFC technology and for iPads, the app still allows access to useful sections such as Washing Tips, Maintenance Tips, Washing Reminders, Online Assistance and Manuals.

simply-Fi - Washing Machine - Connection - NFC

The problem encountered is due to the fact that, most likely, you are using an older model of iPhone, without NFC technology, or an iPad. The app still gives you access to useful sections such as Washing Tips, Maintenance Tips, Washing Reminders, Online Assistance and Manuals.

simply-Fi - Washer Dryer - Connection - NFC

Yes, it is always possible to pair an appliance via an iOS device. With the app update released starting from November 2021, it is possible to interact with the appliance also via iPhones equipped with NFC technology. For iPhones that, on the other hand, are not equipped with NFC technology and for iPads, the app still allows access to useful sections such as Washing Tips, Maintenance Tips, Washing Reminders, Online Assistance and Manuals.

simply-Fi - Washer Dryer - Connection - NFC

The problem encountered is due to the fact that, most likely, you are using an older model of iPhone, without NFC technology, or an iPad. The app still gives you access to useful sections such as Washing Tips, Maintenance Tips, Washing Reminders, Online Assistance and Manuals.

Yes, it's possible to associate it. However, the integrated NFC technology requires different types of hardware in iOS devices, which are not completely compatible with our NFC products. For this reason, the iOS App allows you to access useful sections such as Tips, Online Help and Manuals.

simply-Fi - Dishwasher - Connection - NFC

The integrated NFC technology requires different types of hardware in iOS devices, which are not completely compatible with our NFC products. For this reason, the interaction between iOS devices and NFC products is not managed. However, the iOS App allows you to access useful sections such as Tips, Online Help and Manuals.

simply-Fi - Tumble Dryer - Connection - NFC

Yes, it's possible to associate it. However, the integrated NFC technology requires different types of hardware in iOS devices, which are not completely compatible with our NFC products. For this reason, the iOS App allows you to access useful sections such as Tips, Online Help and Manuals.

simply-Fi - Tumble Dryer - Connection - NFC

The integrated NFC technology requires different types of hardware in iOS devices, which are not completely compatible with our NFC products. For this reason, the interaction between iOS devices and NFC products is not managed. However, the iOS App allows you to access useful sections such as Tips, Online Help and Manuals.

simply-Fi - Dishwasher - Connection - NFC

The NFC technology integrated in iOS devices uses different types of hardware, which are not fully compatible with our NFC products. This is the reason why iOS devices and NFC products cannot interact. However, the iOS App allows you to access useful sections such as Tips, Help Online and Manuals.

simply-Fi - Tumble Dryer - Connection - NFC

The NFC technology integrated in iOS devices uses different types of hardware, which are not fully compatible with our NFC products. This is the reason why iOS devices and NFC products cannot interact. However, the iOS App allows you to access useful sections such as Tips, Help Online and Manuals.

simply-Fi - Washing Machine - Connection - NFC

The problem encountered is due to the fact that, most likely, you are using an older model of iPhone, without NFC technology, or an iPad. The app still gives you access to useful sections such as Washing Tips, Maintenance Tips, Washing Reminders, Online Assistance and Manuals.

simply-Fi - Washer Dryer - Connection - NFC

The problem encountered is due to the fact that, most likely, you are using an older model of iPhone, without NFC technology, or an iPad. The app still gives you access to useful sections such as Washing Tips, Maintenance Tips, Washing Reminders, Online Assistance and Manuals.